Global Services
DELIVERABLES
Our services are as much about how we deliver, as it is about what we deliver
Our project management, due diligence services and service delivery management provide an optimum end-to-end service model to maximise your organisation’s performance.
Assessment & Inventory…
…Site surveys, high level design and project plans, scope of SLA roll-out and proof-of-concept.
Pre-Sales Engineering & Implementation…
…Order process support, engineering recommendations, checking and verifying software and hardware details, resource planning, integration and testing.
Take-Over of Services & Operations…
…Roadmap and time plan, process and priorities, IPT readiness tests and site approvals, remote access to PABX, definitions of KPI’s, linking to management systems and dedicated points of contact.
Steady-State Operations…
…Execution, full SLA compliance, problem incident management, moves adds and changes, service delivery manager, sole responsibility and accountability to customer.
International Delivery Capabilities
Damovo has a number of Central and Regional Network Operations Centres (NOC) providing reactive and proactive services for diagnosis and restoration. This also includes remote configuration and on-site services, as well as UC integration and provisioning services.
Damovo prides itself on the sophistication of our NOCs management systems. Automatically all service requests and escalations are documented – we control, manage resources, catalogue your installed base and monitor SLAs. Allowing you at all times maximum transparency and control.
To find out more about Damovo’s Global Services – contact inquiry.international@damovo.com
