Are you looking for a tailored software solution? Is an existing application missing a feature, or is a digital process not functioning smoothly? We understand the importance of seamlessly integrating different systems into business processes.
As your partner for digital transformation, we develop tailored solutions for you in unified collaboration, contact centres, cybersecurity and enterprise networks. You benefit from our expertise in front-end and back-end development, agile project management, new or ongoing development, and the support of customised software solutions.
Our success is based on an agile DevOps approach and continuous improvement. The approach brings developers and IT together to work faster, more agile and more reliable. Our DevOps team uses open, documented interfaces (APIs) and develops customer-specific functions and features in collaboration with you and the Damovo engineers.
Shortened development cycles enable your business to respond more quickly to market demands, giving you a competitive edge.
Automated processes and continuous integration make new features and updates available more quickly.
Automation and optimised processes save you time and resources.
Regular updates and rapid troubleshooting continuously improve the user experience.
The implementation of additional security mechanisms protects your sensitive data from unauthorised access.
The functions and features can be customised and extended to meet your requirements.
ServicePlaza is our IT service management solution with an integrated Configuration Management Database (CMDB).
The focus is primarily on self-services and the automation of requests. ServicePlaza, therefore, supports your operational use cases and simplifies them significantly.
You can find more information and prices here.
Requests are processed directly and fully automatically.
Automations follow consistent patterns, minimising sources of error and ensuring consistent quality.
Automated routine tasks take the pressure off your team, giving them more time to process complex tickets.
The ServicePlaza includes the following features:
Automate recurring tasks such as password resets or system resets and reduce the manual effort for your team. The immediate, error-free processing of requests increases user satisfaction.
With the fully customisable service catalogue, you can define your services and requests and create workflows for approvals, releases and automatic fulfilments.
Requests are recorded in a structured manner and can be implemented automatically. Use cases include request, incident and problem management, order placement and fulfilment, approval and acceptance functions and audit-proof documentation of all orders.
Changes are tracked in the order management system. History, messages, files and other relevant data are documented and available to your employees and users.
You can create, edit and manage all configuration items (CIs) or assets in ServicePlaza's integrated Configuration Management Database (CMDB). Assets from external systems can be synchronised with the Element Manager.
Incoming service requests are automatically routed to the appropriate team for smooth processing. Dynamic ticket assignment is based on sets of rules. Teams and ticket routing can be customised. The help desk includes SLA (Service Level Agreement) and escalation management.
The presentation of organisations and cost centres gives you an overview of your internal cost structure, transforming a cost centre into a profit centre.
Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.
Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premise, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.
Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.
Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.
For over 50 years, we’ve developed an extensive network of world-class technology partners, enabling us to offer you the best solutions.
Important maintenance work on our service portal is scheduled for Sunday, 15th September from 8 am – 11 am CEST. This service will be temporarily unavailable. If you have any questions or concerns during this time, please contact our Call Centers.
