See for yourself!
What challenges is the contact centre industry facing in 2017?
Once again Damovo, in collaboration with Pierre Audoin Consultants (PAC), has carried out a survey at the recent Conference and Trade Show on the Customer Service, Communication and Contact Centre Industry. (CCW)
Get your copy of the trend analysis now and receive five tips on how to develop "Service Heroes" in your company in addition to the survey results.
Digitisation is steadily advancing – and it all starts in individual workplaces. But how advanced are workplace improvements in European companies? We looked at this and other questions together with the PAC team of analysts. 180 workplace managers from companies across Europe were interviewed.
Team collaboration will play an increasingly important role in the future. There are many ways of increasing the efficiency of team collaboration. But how can team collaboration solutions help us become more productive? Our new guide"Working successfully in a team" presents different scenarios and highlights the benefits of using team collaboration solutions.
What do you need to take into account when developing an integrated workplace modernisation strategy? Our partner Pierre Audoin Consultants (PAC) presents six areas of action which companies should consider when introducing digital workplaces.
Process optimisation is the top investment priority for contact centres in 2016. What are the trends, where is there demand for investment and what are the top challenges facing the contact centre industry? To help answer these questions, Damovo once again teamed up with PAC to conduct a survey among visitors to its stand at this year's CCW 2016 – the leading Contact Centre trade fair in Europe.
Gartner has found that the failure rate of large-scale projects exceeding $1 million is almost 50% higher than projects with budgets below $350,000. So what can global enterprises do to minimise the risk of project failure?
There are various reasons for using a system to record the communication between customers and contact centre agents. However, introducing such a system can also be fraught with problems. Receive 4 tips for a legally compliant implementation.
Companies in almost all sectors are having to contend with increasingly difficult market conditions. The variety of new products and services makes the conditions for sustained corporate success considerably more difficult. We help you to introduce changes to the market and customer environment, to understand what an intelligent customer is and to identify the right self-service technologies for your business. Download our Spotlight now.
How important is collaboration for overall business success? How much work time can your employees save through more effective collaboration – thus freeing them up for other tasks? 152 company executives answered these and other questions in our team collaboration survey.
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