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Excellent customer service requires smart agents

Get the CCW 2017 Contact Centre Trend Analysis!

What challenges is the contact centre industry facing in 2017? Once again Damovo, in collaboration with Pierre Audoin Consultants (PAC), has carried out a survey at the recent Conference and Trade Show on the Customer Service, Communication and Contact Centre Industry. (CCW)

85 contact centre managers took part in the survey, yielding a broad range of opinions and ideas on the creation of omnichannel service channels, the opportunitity to create better call handling efficiency through process optimisation, and the challenge of developing employee acceptance during the digitalisation process.

Get your copy of the trend analysis now and receive five tips on how to develop "Service Heroes" in your company in addition to the survey results.

Complete the form and start reading!