View all Events

CCW 2020: Digital Customer Experience – Make your customers feel at home!

In the age of smart homes and digital communication, the demands on customer service are growing rapidly. Your customers expect what they know from their private lives: constant availability via all channels as quickly and efficiently as possible. At this year's CCW (Estrel Congress Center in Berlin, 2-4th March) we will demonstrate how to fulfil these requirements and offer your customers a complete digital home experience.

Highlights include:

  • Unlock your full BOTential: From self-service chatbots to voice bots to internal process optimisation bots – let us advise you on which bot is best for your business.
  • Enable cozy collaboration from home: Enable a seamless, more personal consultation through video communication.
  • Keep calm and move to the cloud: Future-proof your contact centre with a cloud based Omni-Channel contact centre platform.
  • Bring experts into living rooms: Skype for Business will soon be a thing of the past. Find out how Microsoft Teams can be seamlessly integrated into your contact centre infrastructure.

Our Consulting Manager Frank Sinde will also be presenting his thoughts around “Bot-Mania - which bot fits where best” on the 3rd at 10:00 a.m. in hall 2.

Get your free admission voucher for the leading international trade fair for customer communication and call centre topics now!