Dusseldorf, April 28, 2017 – Damovo, a leading enterprise communications solutions and services provider, has been awarded the seal of quality for customer orientation and service at this year's "Top Service Deutschland" awards.
The cross-industry competition, organized by the consulting company ServiceRating in cooperation with Handelsblatt, YouGov and the Institute for Market-Oriented Management (University Mannheim), integrates feedback from both the customer and company perspective. Based on the results evaluations, participants receive valuable suggestions for the further development of their customer services.
"The high placement of Damovo shows that our group-wide initiatives to strengthen customer orientation have had a positive effect on our service experience. We are very pleased that our customer feedback has been even better this year, " says Carl Mühlner, CEO of Central Region Damovo.
In addition to regular service checks, Damovo utilises a matrix organizational structure that results in greater agility and responsiveness. This structure facilitates the development of cross-functional teams who can respond more flexibly to individual customer requirements. By utilising the skills across the organisation Damovo ensures that customers always get the best possible service. Damovo’s 24/7 multilingual network operations centres in Germany, Ireland, Poland and Belgium deliver cross-country support so that international customers, regardless of location, benefit from the highest levels of support.
"Last but not least, it is the people behind the processes as well as the quality of the personal care that makes the difference in our customer service," concludes Carl Mühlner.
The "Top Service Deutschland" award ceremony took place on 27.04.17 in Cologne.