Düsseldorf, 24 June 2021 - Damovo, an international ICT service provider, has once again achieved a top ranking among all participating B2B companies in the "TOP SERVICE Germany" competition. Damovo was awarded second place for outstanding customer orientation and service quality. This result can be attributed in part to the innovative services provided to customers to help them transition staff to remote working from their home offices. "We are very pleased that we have contributed to the smooth implementation of our customers' home office requirements with our IT services in the past months, providing continual advice and support at a distance," says Dagmar Nies, Vice President Group Marketing at Damovo. "In these special times, this award means a lot to us because it is based on the trust our customers and partners place in us for our expertise, and also a fantastic team performance."

High customer satisfaction

This is the seventh time Damovo has successfully participated in the competition. This year, the ICT service provider also emerges as the industry winner in the "IT Services" category. The result is derived from a customer satisfaction survey, management survey and a management interview. The customer loyalty index is a very decisive measurement value of the customer survey. With a value of 91, Damovo scores well above the industry average of 85. "This shows that Damovo is developing very healthily and is above average in its customer orientation. The customer loyalty index is significantly less susceptible to fluctuation than the Net Promoter Score (i.e., the value for the willingness to recommend.) Due to the different calculation and composition of several questions, the customer loyalty index reflects the health of the organisation," says Kai Riedel, Managing Director at the management consultancy Customer.Consulting, which organises TOP SERVICE Germany in cooperation with the Institute for Market-Oriented Management at the University of Mannheim and the Handelsblatt.

Room for creative, digital forms of dialogue

Damovo sees the two awards as confirmation that it is constantly putting its own services to the test and developing them further. This also includes the continuous exchange with customers. For example, Damovo has expanded its range of services to include digital information exchanges on key topics such as cybersecurity. Within the framework of a discovery call, customer-specific requirements can be analysed and current issues discussed with Damovo experts. Nies: "We have created innovative digital formats to ensure we continue the dialogue with our customers, exchanging information on a wide range of current IT topics. In doing so, we have also broken new ground and are therefore all the more pleased that our ideas have met with such a positive response."

Further information on TOP SERVICE Germany and the award winners can be found here: topservicedeutschland.de/auszeichnung2021/