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Damovo adds flagship Unified Communications as a Service (UCaaS) offering to Aquila

7th November 2016 - Damovo, a leading enterprise communications solutions and services provider, has launched its comprehensive non-commodity private cloud Unified Communications as a Service (UCaaS) solution for the enterprise market. The launch is part of Damovo Aquila, the full-feature cloud aggregation platform Damovo launched in October. This new solution will lower the barriers for customers who want to move their UCC applications to the cloud, whilst protecting their existing legacy investment.

Freedom and full control

Damovo’s private UCaaS solution offers all the benefits of cloud technology, including pay-as-you-use billing, increased agility and flexibility, scalability, simple deployment, disaster recovery and high availability.

However contrary to many competing solutions, Damovo also gives customers complete freedom of choice and full control. All data is securely stored on dedicated systems and remains the property of the customer. They can either opt for a bundled offering that has been designed by Damovo, or select their own components – including data and SIP provider in the datacenter of their choice. Customers can self-manage the solution or select a managed service from Damovo.

The Aquila UCaaS solution also includes an advanced multichannel contact centre. Customers can avail of this without having to invest in additional hardware or software. In addition, Damovo provides seamless integration with Microsoft Skype for Business and CRM applications such as Salesforce.com.

Aquila cloud optimised service layer

Damovo’s Aquila UCaaS solution is supported by a specially designed cloud optimised service layer which delivers the best SLA’s in the industry, including an exceptional 30 minute response time on high priority issues. Support is provided from three multilingual Network Operations Centres (NOCs) that provide 7/24/365 support to customers across the world.

“An on-premise system has many advantages that customers are reluctant to lose when considering a move to the cloud. Damovo’s Aquila private cloud UCaaS offering combines the best of both worlds, enabling OPEX pricing, agility and flexibility, while maintaining on-premise advantages such as feature richness, data ownership and security. Most importantly, with Aquila the customer always stays in full control,” says Alexander Janssens, Head of Group Cloud Propositions at Damovo.

Glen Williams, CEO at Damovo: “Damovo’s UCaaS offering is the flagship solution within our new Aquila portfolio, and will be a key factor in our global growth strategy. Our unique cloud approach will enable our customers to be more innovative in a highly competitive, digital environment where the ability to be flexible and agile can make all the difference when creating competitive advantage.”

For more information about Damovo Aquila UCaaS, please visit dialog.damovo.de/aquila_ucaas_en