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Contact Centre

Contact Centre Consulting

Contact Centre Consulting

The market for possible contact centre/CX platforms and modules has become very large. As part of individual interviews and the subsequent benefit analysis, we determine the most suitable solutions for you in terms of function and price. We compare on-premise versus cloud contact center solutions, special modules/applications versus omnichannel platforms and native MS Teams CC versus MS-certified solutions.

Your Benefits

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Practical Solutions for You

As a system integrator for a wide range of CC/CX solutions, we have in-depth technical and methodological knowledge that we can put to profitable use for you when implementing consulting projects. In addition to the estimated costs, it is sometimes small differences that make a particular solution worthwhile for you.

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Renewal in Phases

Do you need interaction between back office and CC employees and don’t want to replace both the communication system and the contact centre system in one go? Or do you want to add digital channels such as chat, email or chat/voice bots to your existing single-channel CC solution? We will show you the advantages and disadvantages.

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MS Teams Phone Integration

The list of MS Teams certified CC applications is large – a distinction is also made between Connect/Extend/Power. We will work with you to determine the right approach for you and show you the differences in terms of function, Teams integration depth and price/license model.

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AI Use Cases

In which channels does the use of Artificial Intelligence really make sense for you? When can you expect a return on investment? How can AI relieve the burden on different personas such as customers, agents and administration/maintenance and offer concrete added value? We will be happy to explain the answers to these questions to you.

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International Solutions

Do you want to use CC locations distributed worldwide? Countries or regions have different framework conditions and laws that need to be observed. In addition, operation and service must be ensured for each location, whether through local hands-on or centralised remote services in different languages.

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Your Security Requirements

Every company must carry out an individual risk assessment to determine the extent to which the CC/CX solution complies with the security requirements of the company or industry. We identify the potential risks in order to comply with the guidelines of the GDPR, BSI, Bafin, DORA, EU AI Act, etc. – regardless of on-premise or cloud solutions.

How we support you

Unlock the potential of your contact centre with Damovo. We specialise in delivering seamless, end-to-end contact centre solutions tailored to your business needs.

CC Phases
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1  Phase
Understand & Consult
We begin by understanding your business needs and objectives, conducting thorough assessments to identify challenges and opportunities.
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2  Phase
Design
Our experts create tailored solutions, designing contact centre architectures and workflows that align with your goals and optimise efficiency.
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3  Phase
Deploy
We implement robust and secure solutions, ensuring seamless integration with your existing infrastructure while minimising disruption.
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4  Phase
Operate
We provide ongoing support and maintenance to keep your contact centre running smoothly, monitoring performance and addressing issues proactively.
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5  Phase
Improve
Continuously progressing, we analyse insights to refine strategies, enhance efficiency, and deliver superior customer experiences.
Who trusts us
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Additional Offering

On-Premise Contact Centre Solutions

With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.

Cloud Contact Centre Solutions

A cloud contact centre solution is a web-based customer service platform hosted on the cloud, providing flexible, scalable, and cost-effective customer interaction capabilities. With a CCaaS solution, businesses can benefit from the advantages of the cloud without having to worry about the installation, maintenance, and operation.

Contact Centre Integrations

To ensure the best possible customer service can be delivered, integrated third-party solutions let your agents easily involve back-office workers, use available data from several systems, and streamline customer service processes.

Driving innovation - for your future

In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication. 

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Improve Connectivity
Unified Communications

Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.

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We Communicare
Contact Centre

Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premise, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.

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Connect Smarter, Grow Faster
Enterprise Networks

Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.

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Beyond being compliant
Cybersecurity Solutions

Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.

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Who we are

2,600+

Customers

50+ Years

Experience

600+

Employees worldwide

150+ Countries

Supported

Achieving digital success for your business is about more than technology. It’s about challenging assumptions, developing skills, changing attitudes and constantly building for the future. It’s about people. It’s about strategy. For more than 50 years, our role has been to bring technology, people and strategy together to drive businesses forward.

Let's chat! We're here to help.

Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.

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