With their new Mitel Contact Centre solution, Citadelle Regional Hospital has significantly reduced the amount of missed appointments, customer complaints and wait times, whilst handling a 30% increase in call volumes with the same amount of agents.
Damovo updated the District Office’s communication infrastructure with state of-the-art technology. The office was provided with a completely new network and subsequently the Head of IT, Peter Groß, converted the entire telephone system to IP technology. Power supply, telephone, fax, internet and emails now run over the new data network.
The Schwäbisch Hall building society has set up a new telecommunications infrastructure together with Damovo. It is based on a high-availability Cisco Communication Manager cluster including Cisco Jabber for instant messaging. The move has resulted in a significant rise in employee productivity and satisfaction.
Germanischer Lloyd planned to pool all 14 existing Hamburg locations, with their 1,600 employees, into a building that meets the most modern demands. The open office landscape is meant to enable an optimisation of work routines in order to meet the ever increasing requirements of world-wide customers in an bespoke manner. In line with the corporate headquarters aim to promote communication, Damovo was commissioned with creating an innovative network and collaboration solution for the more and more demanding working environment of the 21st century.
Damovo has implemented a modern network infrastructure across 27 academic schools, four major research institutes and a new €500+ million campus for the Dublin Institute of Technology. The existing Mitel MX-One telephony solution was also upgraded and new VoIP phones rolled out across the new Grangegorman campus.
Fresenius wanted to install a cutting-edge IT and communications infrastructure in the planned extension of its Group headquarters. The CT infrastructure of the extension had to meet two important conditions: Firstly, the new IP solution needed to ensure seamless integration with the existing conventional CT system, and secondly it needed to serve as the starting point for the future expansion of the IP infrastructure throughout the Fresenius Group.
GEA worked with Damovo to design and deploy a Lync Server 2010 solution to 18,000 user worldwide, which provides instant messaging, presence, conferencing, desktop sharing and voice communications through a single client.
A complete overhaul of Grupa Synthos’ communication systems brings the company into the modern age, cutting costs and ensuring reliability with Microsoft Lync.
Although Stiftung Warentest, a German consumer protection organisation, has given the HUK-Coburg numerous ‘best in class’ awards, the ambitious insurer continues to improve its customer care. In an internal survey the company has discovered that there is more room for improvement in regard to its business processes.
About 50% of the orders for gas are placed with Linde Gas over the telephone. Different departments located at various different company facilities are responsible for the diverse array of products. Responsive, reliable telephone connectivity is of critical importance to Linde. This connectivity must span distributed company facilities because repeat customers only want to have a single contact partner and small customers also need good support. A flexible, demandoriented solution had to be found that would be economically advantageous.
Postbank Direkt is a subsidiary for retail call centres. With around 900 employees in five customer advice centres, it markets financial services for private clients nationwide. Damovo Consulting provided support to Postbank with generating technical and professional specifications of a new, futureproof infrastructure for Postbank Direkt’s telephone banking infrastructure.
The introduction of Interactive Intellegence CIC allows Raiffeisen Bank to manage multiple communication platforms, and improve the efficiency of their contact centre.
RIS was quick to recognise the advantages of IP telephony: In 2004, the refurbishment of the Rosbach site (in Frankfurt, Germany) and the relocation of a company division in Cologne to a new building resulted in an opportunity to use IP telephony for the first time in the form of the Cisco Call Manager solution, and to integrate this solution into the existing Aastra TK infrastructure.
There is a time for everything. The decision to replace the PBX used for many years at the head office of St. Galler Kantonalbank provided the opportunity for a fundamental change in technology from an ISDN-based to an IP-based solution, and for the introduction of UCC (unified communications and collaboration) services for the employees. The justification was basically technologydriven – the end of the PBX and ISDN life cycle – but this opened up new perspectives for the IT Department at just the right time.
SternPartner GmbH & Co.KG was looking for a stand-alone secure Wi-Fi infrastructure. The aim was to allow the employees to go online using the company’s iPhones and iPads. In addition to the optimisation of work processes using mobile devices, for example in distribution, service acceptance and diagnosis, a further aim was to relieve the strain on the existing infrastructure and to allow customers and visitors to use the Wi-Fi at the individual locations in the future.
As it is standard practice in the public sector, an official invitation to tender was issued, in the first instance for the initial implementation cluster. The successful bid was Damovo’s. Our proposal put forward a complete and coherent overall concept which focused particularly on the need for “soft” migration and the accompanying integrated process for the gradual phasing out of the existing ISDN technology.
The IT world is constantly changing. Intensive cooperation and global partnerships are forcing companies to rethink the way they do business. Increased response times require mobility and enhanced employee availability. Unified Communications & Collaboration (UCC) solutions facilitate simple and intuitive collaboration between all employees and divisions within a company.
Vattenfall Europe Mining AG had decided that its telecommunication solutions, which had been providing reliable service for more than 15 years, needed to be updated in line with the state of the art. The central aims of this project were to introduce the very latest technology offering modern IP telephony solutions alongside conventional telephony in order to keep apace with the general coalescence in data technology and telecommunications, and to equip the company so that it would be ready to face the challenges of the future.
The outcome of the overall project, coupled with the new telephone number ‘Warsaw 19115’, means it is possible for Warsaw residents to report a problem, as well as to obtain information 24 hours a day, 7 days a week. This can be done by choosing any one of the available communication channels.
The specialist insurer had decided to update its telecoms solutions, which had been reliably in use for more than ten years. As a result of market research and the call for tender, the contract to introduce the latest IP telephony, contact centre and unified messaging technologies went to Damovo. The know-how and extensive experience in managing ITC systems played an important role in this decision, as Damovo’s service team had managed the previouslyused telecoms system.