Inspiration for your business

There is no question that any digitisation project should be part of an overall corporate strategy. However not every project has to be a huge undertaking. Through actual use cases we will show you how digitisation can bring immediate benefits to you and your customers.

Whether you are looking for a specific solution, are interested in examples from your industry or want to focus on process improvement – we can help.

Benefit from the experience of other companies and be inspired through the Damovo Use Case Factory.

Solution area

Value Add

Industry

Job Role

Business Segment

Business Process

 

Unifying communications for a large retailer

A large German fashion retailer needed to enhance its technology to make the most of hybrid working. Their aging system was no longer supported by the manufacturer –and their business delivery model had changed in response to the pandemic.

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Empowering a major city to switch to remote working in just one week

A large German city turned to Damovo for support when the Covid pandemic reached Germany in March 2020. They needed to transition teams to home working within a few days.

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Efficient communication – it’s not rocket science

An aerospace company was using outdated telephone systems from multiple providers. The IT manager in charge wanted a Unified Communications & Collaboration(UCC) solution that met the current requirements for secure, reliable and efficient communication.

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Security rethought!

The IT Manager of a non profit institution offering a wide range of support services for people with disabilities organized for Damovo to conduct a security quick check. Several weaknesses in security were identified in the areas of ISMS, system architecture, and the "human" attack surface.

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Cooperation across country borders

The global leader in fresh, frozen and prepared fruits, vegetables and plants was looking for a centrally managed network, and a cloud-based UCC solution that would deliver more efficiencies, at a significantly lower total cost of ownership.

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WLAN-guided “pick-by-voice” warehouse goods picking

An international food retailer uses a “pick-by-voice” system in its 70 regional warehouse locations across Europe.

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Fully managed Voice and Data Network for a global distribution company

A logistics company operating worldwide appointed a leading Systems Integrator (SI) to deliver a fully managed Voice & Data network across their European business operations.

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Simply connected and centrally managed network

A non-profit organization for people with disabilities employs five IT staff members to manage the IT infrastructure of 12 locations in Berlin with approximately 1600 employees.

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How to roll out M365 within a hybrid approach

An IT service provider for a public authority had some experience with M365, and had rolled out Microsoft Teams as an isolated solution across several locations.

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Reliable and clear communication for doctors, nurses, and patients

A Christian charity organisationwith 34 facilities in the Saarland Region with more than 6,000 employees was looking to upgrade its old PBX telephony system which was 20 years old and long past its end of life.

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Enhancing communications at a large university campus

A large university in Ireland wanted to replace its legacy telephone system which was end of life and presented a significant risk to the day to day running of the organisation.

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Voice enabled Microsoft Teams at a global management consultancy

A large management consultancy firm who’s global presence spans 30 countries across four continents uses Microsoft Teams for collaboration across employees and customers .

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Modern communication strategy with individual CRM dashboard

A leading global logistics and freight transportation company based in Germany had for many years been pursuing a "dual vendor" strategy...

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Securing the remote worker

The recent pandemic has forced an international chemicals company to make its employees work from home. The management, however, was seeking a communications solution that not only enabled business continuity, but also guaranteed the maximum levels of security.

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Standardization is the key

The central IT service provider of a public administration offers its affiliated ministries, departments, and authorities network and desktop services, plus telecommunications services via a managed service provider.

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Advanced communication in the banking sector

The merger of several banks has resulted in a new company with a total of 46 locations. As a consequence the bank had a decentralized infrastructure with 27 different telephone systems from 9 different providers.

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Fast deployment through a Cloud Contact Center

A German telecommunications company used external service providers to manage their customer service hotline, which took care of the acceptance, forwarding and handling of up to 5,000 calls per day.

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Intelligent self service solution at a large American Insurance Provider

The customer service department of a large American insurance and financial services provider receives over 50k calls per month from policy holders and insurance agents.

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Network update within a tiny time window

One of the largest breweries in Europe had a complex network infrastructure developed as a result of a series of acquisitions and mergers.

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Perfect care with telemedicine

Even before the COVID 19 era, the CIO of a hospital in Warsaw was searching for a solution to offer their patients short virtual doctor consultations for simple cases.

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Compiling preliminary medical information about patients with a chatbot

A hospital's CIO was looking for a software supported solution that would enable patients to submit preliminary information in complete and correct form 24/7.

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Optimized patient service and efficient hospital operation

A hospital that treats more than 70,000 patients annually was planning a new building and the complete renewal of its communication infrastructure.

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Making appointments via virtual assistants

A technology company regularly takes part in trade fairs as an exhibitor. In addition to ad hoc discussions with trade fair visitors, the company also likes to schedule appointments in advance of the event.

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Turn employees into teams

An international fashion group is faced with the challenge of facilitating smooth communication between employees from various departments and external service providers across global locations.

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Simplified communication between HR and employees

The HR department of a rapidly expanding mechanical engineering company must restructure itself centrally in order to meet the increased administrative requirements.

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Be a top talent magnet

A medium-sized company in the packaging industry is expanding. As a result they are urgently looking for new sales and engineering specialists.

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Citizens WiFi: hotspot

A big city in Germany passed a political resolution to provide free WiFi to public citizens. This needed to be easy to access and manage.

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UCC meets IoT - Business triggered communication for cargo transport

Industry analysts estimate that 32% of refrigerated cargo is at the wrong temperature at time of loading onto refrigerated vehicles.

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Mobility solution at a global FMCG company

A large FMCG (Fast Moving Consumer Goods) organization wanted to improve communication across the company.

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Identify vulnerabilities and address them effectively – Vulnerability Management by Damovo

The security officer of a retail and logistics company deals conceptually with the topic of security based on the existing Information Security Management System (ISMS).

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IT security and digital mission in harmony

An international company in the chemicals trade business is planning fundamental changes to its IT as part of its digital mission.

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ServicePlaza - Contract Management

The IT manager of an insurance company is responsible for a large number of individual contracts. These include carrier trunks and maintenance contracts for LAN components and software.

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Into the future - with security!

The IT department of one of the leading commercial banks in Germany with more than 7000 employees acts as a link between specialist departments and external service providers.

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AGV Autonomous Guided Vehicle

An international chemical enterprise moves 20 million tons of transport volume per year at one of its production network sites,...

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Digital contract renewal post-GDPR legislation

With the impending new GDPR legislation on the horizon, the legal department of a large electronics manufacturer was faced with the challenge of having to renew the order data processing agreements with several thousand contractual partners.

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Satisfied patients thanks to improved communication

The CTO of a Belgian hospital group with 3500 employees across 5 locations had two main goals in introducing a new communications system; improving patient service and minimisingmissed appointments....

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SD-WAN: The intelligent WAN

Damovo redesigned and rebuilt the legacy WAN network with centralised Data Center into a cloud-proven SD-WAN network

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Ready for the digital future with managed IT services

This leading European container terminal operator was dissatisfied with the support, service quality, overall performance, and general lack of consultative approach...

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Mobile creation of Skype for Business Meetings

The sales manager of a financial institution is looking for a solution that allows his employees to create Skype forBusiness meetings on their mobile device.

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Smart City Contact Centre

The municipality of a major European capital wants to improve its image – moving away from the perception that it is slow moving and unresponsive.

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Centralized IT without the toothache

A leading retail and service company in the European healthcare industry is suffering from decentralized, outdated telecommunications systems.

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Data Consolidation for Sales and Distribution

An IT system house controlled by financial investors has a large sales organization who are the main customer interface. In addition to meeting its revenue generating goals, sales also has the task of counteracting customers' slow payment behaviour.

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Game development in real time

A leading global game developer based in Europe and the US produces and markets game software that is rich in multimedia, especially high-resolution video and audio sequences.

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Up to date inventory and asset management of network devices - at the touch of a button

The constant deployment of new enterprise applications, and the increased utilisationrate places increasing demands on the network performance of a semiconductor company.

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Staff deployment and spare parts process optimisation

The manager of a medium-sized sanitation company is given the task of optimisingthe processes around both personnel deployment and merchandise management.

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The minimisation of recovery effort when replacing defective switches

The IT Service Operations Manager and his team in the central Network Operations Centre (NOC) of an international textile trading company has the task of ensuring the smooth operation of switches in 125 shops worldwide around the clock

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Fast authentication via social media at mail order companies

A mail order business offers customers various traditional communication channels including telephone, fax, email, or web portal. They also now give customers the opportunity to contact them via social media networks.

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Chat channel for financial services provider

A financial services provider wants to generate significant growth in the area of lending to private customers.

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Resource planning optimisation using a resource pool viewer

The Head of Human Resource Planning at a high-quality software programming company is looking for a solution that will enable her to more quickly and easily obtain the right information on the programmers' scheduling.

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Data visualisation from multiple sources

An international truck manufacturer operates three 24/7 call centresacross the world. These mainly handle calls from truck drivers or fleet operators who need help in the event of a breakdown.

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Greenfield Rollout

The IT Manager is responsible for the network operation of an international software company with 87 locations throughout Europe.

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Intuitive Manager/ Assistant functionality for Cisco UC Solutions

Despite the variety of features of a Cisco UC solution, certain extra functionalities are required.

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Digitised capacity management of infrastructure components

The IT Manager has been tasked by the management to check the utilisationof the company's servers and to make a forecast as to when capacity limits will be reached and new hardware needs to be purchased.

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Integration of communication processes into the inventory management system

The IT manager of a food manufacturer has been tasked with establishing a new communications platform for the company.

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Video and e-signature solution for contract renewal

A manufacturer of printers, fax machines, copiers and scanners wants to increase the productivity of its sales organization.

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Revitalise existing software with new interfaces!

The new IT manager has to deal with a complex software landscape that has evolved over the last few years

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Security for utilities and citizens

In an emergency every second counts. The role of a dispatcher at a power supply company is a key position when it comes to monitoring the infrastructure and keeping it operational.

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Acceptance-Management More than just tolerating!

Companies are increasingly using modern forms of communication such as presence, chat, voice/video conferences and file/screen sharing in order to make their organisationsmore efficient.

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Automated Salesforce ChatBot for Cisco Webex Teams

A company from the IT sector in the B2B market uses different company applications. Two key ones for sales are Salesforce.com and SAP.

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Monitoring as a Service

An IT service provider of a bank procures IT services from several vendors in order to support the bank.

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ServicePlaza

A public-sector company has outsourced the operation of its ICT services. The comprehensive management of the network & UC service, from commissioning, provisioning, operation, through to inventory and billing, is complex and time-consuming.

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All-IP Ready: Future-proof and innovative communication solution

The ISDN age is coming to an end - not only in private households, but also in companies. The switch to an all-IP world often signifies the end of the road for a PBX that has been in use for many years.

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Salesforce Snap-in for Avaya Equinox

A company in the mechanical engineering industry was faced with the challenge that their CTI tool could no longer be used for their Avaya telephony system because the product is no longer supported.

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Delivering excellent customer service through the use of enhanced contact centre functionality

A breakdown service company was using a contact centrethat enabled their staff to provide satisfactory customer service. They recognized however that additional functionality could significantly increase both service quality and employee efficiency.

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Automated compliance and documentation of hygiene standards in hospitals

The management team of a psychiatric hospital is looking for a way to document the frequency and duration of hand disinfections by its nurses within the framework of "DIN EN 1500 -hygienic hand disinfection."

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Light in the forest of signs

Every morning, the Marketing Manager of an automotive supplier is greeted in the reception area by switched off displays, which are actually intended to display up-to-date content such as the traffic situation, weather, employee onboarding, events, etc.

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Digitalising the car workshop

A car dealer is looking for an independent and secure WLAN infrastructure for its dealerships and garages. This will enable employees to access the Internet directly using the company's own iPhones and iPads.

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Reduce Average Handling Time in the contact centre with intelligent data consolidation

Contact centre agents at an electronics manufacturer need to search and collect information from an average of six different applications in order to successfully handle an incoming customer inquiry.

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Better commitment through digital signatures

The CEO of an international debt collection company is looking for a way to increase the rate of repayments.

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Understanding what moves customers - voice analysis in the contact centre

A large German insurance company operates a contact center with over 200 telephone employees. Every year, an average of 1.4 million calls are handled via this contact centre. However the insurance company does not have any data to evaluate the reasons for the calls or the frequency of requests.

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User Experience Portal – Acceptance through Video Tutorials

An event organizer has commissioned a new UCC solution from Avaya. The soft client will be installed on more than 300 employees PC’s and will partially replace the desk phones.

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Optimised coordination of emergency situations

A fire brigade’s operations centre constantly faces issues when dangerous situations are being verbally reported to the co-ordination centre.

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The connected stadium

The operator of a 45,000 seater stadium does not have an existing wireless LAN solution for its guests.

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Project analysis dashboard

The Project Director of an IT service provider must keep on top of 500-600 parallel projects at any one time - reporting on the actual costs compared to the planned costs.

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Less stress - better care

The CIO of a Belgian university hospital was faced with the challenge of adapting the communications infrastructure of the hospital to meet the high medical standards.

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Migration to a new UCC & Contact Center solution in the public sector

A German city with almost 3,000 employees distributed across 150 locations operates a 10-year-old telephone system with approx. 2,400 connections for telephones and fax machines.

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Fundamental change in the way we work - everything is new!

A pharmaceutical retail company with more than 300 pharmacies wanted to completely rethink the way they offered their products and services in order to remain competitive in today’s digital world.

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Automate internal processes using a chatbot

A large manufacturing company has a digitisation officer who wants to simplify the procurement process for hardware components such as smartphones for all employees.

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Customer call waiting time management

An insurance company wants to increase customer satisfaction. The company offers various insurance products, including health, liability and travel insurance.

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Chatbot as assistant for simple service requests

The contact centre manager of a network technology manufacturer has observed that the average call duration of incoming service requests has increased significantly.

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Automated installation of client certificates on handheld scanners

An international food discounter with almost 5,000 branches across 8 European countries uses handheld scanners to mark the prices of its products on the shelves.

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Skillset Matrix

A telecommunications company has grown rapidly over the last few years and has hired many new employees in the Service, Support and Implementation functions.

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Global Desktop Services Management

Following a successful merger between two global food manufacturers, the lead organization asked their outsourcer partner to take over the desktop support of the entire newly merged estate – which comprised of over 4,500 employees in 15 countries across Europe, the Middle East and Africa.

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Combining new and existing customer service channels

The contact centre manager of an insurance company wants to offer a new video consulting channel in order to give his customers more extensive, modern and personal access to the company.

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