Inspiration for your business
The merger of several banks has resulted in a new company with a total of 46 locations. As a consequence the bank had a decentralized infrastructure with 27 different telephone systems from 9 different providers.
A German telecommunications company used external service providers to manage their customer service hotline, which took care of the acceptance, forwarding and handling of up to 5,000 calls per day.
The customer service department of a large American insurance and financial services provider receives over 50k calls per month from policy holders and insurance agents.
One of the largest breweries in Europe had a complex network infrastructure developed as a result of a series of acquisitions and mergers.
Even before the COVID 19 era, the CIO of a hospital in Warsaw was searching for a solution to offer their patients short virtual doctor consultations for simple cases.
A hospital's CIO was looking for a software supported solution that would enable patients to submit preliminary information in complete and correct form 24/7.
A hospital that treats more than 70,000 patients annually was planning a new building and the complete renewal of its communication infrastructure.
A technology company regularly takes part in trade fairs as an exhibitor. In addition to ad hoc discussions with trade fair visitors, the company also likes to schedule appointments in advance of the event.
An international fashion group is faced with the challenge of facilitating smooth communication between employees from various departments and external service providers across global locations.
The HR department of a rapidly expanding mechanical engineering company must restructure itself centrally in order to meet the increased administrative requirements.
A medium-sized company in the packaging industry is expanding. As a result they are urgently looking for new sales and engineering specialists.
A big city in Germany passed a political resolution to provide free WiFi to public citizens. This needed to be easy to access and manage.
Industry analysts estimate that 32% of refrigerated cargo is at the wrong temperature at time of loading onto refrigerated vehicles.
A large FMCG (Fast Moving Consumer Goods) organization wanted to improve communication across the company.
The security officer of a retail and logistics company deals conceptually with the topic of security based on the existing Information Security Management System (ISMS).
An international company in the chemicals trade business is planning fundamental changes to its IT as part of its digital mission.
The IT manager of an insurance company is responsible for a large number of individual contracts. These include carrier trunks and maintenance contracts for LAN components and software.
The IT department of one of the leading commercial banks in Germany with more than 7000 employees acts as a link between specialist departments and external service providers.
An international chemical enterprise moves 20 million tons of transport volume per year at one of its production network sites,...
With the impending new GDPR legislation on the horizon, the legal department of a large electronics manufacturer was faced with the challenge of having to renew the order data processing agreements with several thousand contractual partners.
The CTO of a Belgian hospital group with 3500 employees across 5 locations had two main goals in introducing a new communications system; improving patient service and minimisingmissed appointments....
Damovo redesigned and rebuilt the legacy WAN network with centralised Data Center into a cloud-proven SD-WAN network
This leading European container terminal operator was dissatisfied with the support, service quality, overall performance, and general lack of consultative approach...
The sales manager of a financial institution is looking for a solution that allows his employees to create Skype forBusiness meetings on their mobile device.
The municipality of a major European capital wants to improve its image – moving away from the perception that it is slow moving and unresponsive.
A leading retail and service company in the European healthcare industry is suffering from decentralized, outdated telecommunications systems.
An IT system house controlled by financial investors has a large sales organization who are the main customer interface. In addition to meeting its revenue generating goals, sales also has the task of counteracting customers' slow payment behaviour.
A leading global game developer based in Europe and the US produces and markets game software that is rich in multimedia, especially high-resolution video and audio sequences.
The constant deployment of new enterprise applications, and the increased utilisationrate places increasing demands on the network performance of a semiconductor company.
The manager of a medium-sized sanitation company is given the task of optimisingthe processes around both personnel deployment and merchandise management.
The IT Service Operations Manager and his team in the central Network Operations Centre (NOC) of an international textile trading company has the task of ensuring the smooth operation of switches in 125 shops worldwide around the clock
A mail order business offers customers various traditional communication channels including telephone, fax, email, or web portal. They also now give customers the opportunity to contact them via social media networks.
A financial services provider wants to generate significant growth in the area of lending to private customers.
The Head of Human Resource Planning at a high-quality software programming company is looking for a solution that will enable her to more quickly and easily obtain the right information on the programmers' scheduling.
An international truck manufacturer operates three 24/7 call centresacross the world. These mainly handle calls from truck drivers or fleet operators who need help in the event of a breakdown.
The IT Manager is responsible for the network operation of an international software company with 87 locations throughout Europe.
Despite the variety of features of a Cisco UC solution, certain extra functionalities are required.
The IT Manager has been tasked by the management to check the utilisationof the company's servers and to make a forecast as to when capacity limits will be reached and new hardware needs to be purchased.
The IT manager of a food manufacturer has been tasked with establishing a new communications platform for the company.
A manufacturer of printers, fax machines, copiers and scanners wants to increase the productivity of its sales organization.
The new IT manager has to deal with a complex software landscape that has evolved over the last few years
In an emergency every second counts. The role of a dispatcher at a power supply company is a key position when it comes to monitoring the infrastructure and keeping it operational.
Companies are increasingly using modern forms of communication such as presence, chat, voice/video conferences and file/screen sharing in order to make their organisationsmore efficient.
A company from the IT sector in the B2B market uses different company applications. Two key ones for sales are Salesforce.com and SAP.
An IT service provider of a bank procures IT services from several vendors in order to support the bank.
A public-sector company has outsourced the operation of its ICT services. The comprehensive management of the network & UC service, from commissioning, provisioning, operation, through to inventory and billing, is complex and time-consuming.
The ISDN age is coming to an end - not only in private households, but also in companies. The switch to an all-IP world often signifies the end of the road for a PBX that has been in use for many years.
A company in the mechanical engineering industry was faced with the challenge that their CTI tool could no longer be used for their Avaya telephony system because the product is no longer supported.
A breakdown service company was using a contact centrethat enabled their staff to provide satisfactory customer service. They recognized however that additional functionality could significantly increase both service quality and employee efficiency.
The management team of a psychiatric hospital is looking for a way to document the frequency and duration of hand disinfections by its nurses within the framework of "DIN EN 1500 -hygienic hand disinfection."
Every morning, the Marketing Manager of an automotive supplier is greeted in the reception area by switched off displays, which are actually intended to display up-to-date content such as the traffic situation, weather, employee onboarding, events, etc.
A car dealer is looking for an independent and secure WLAN infrastructure for its dealerships and garages. This will enable employees to access the Internet directly using the company's own iPhones and iPads.
Contact centre agents at an electronics manufacturer need to search and collect information from an average of six different applications in order to successfully handle an incoming customer inquiry.
The CEO of an international debt collection company is looking for a way to increase the rate of repayments.
A large German insurance company operates a contact center with over 200 telephone employees. Every year, an average of 1.4 million calls are handled via this contact centre. However the insurance company does not have any data to evaluate the reasons for the calls or the frequency of requests.
An event organizer has commissioned a new UCC solution from Avaya. The soft client will be installed on more than 300 employees PC’s and will partially replace the desk phones.
A fire brigade’s operations centre constantly faces issues when dangerous situations are being verbally reported to the co-ordination centre.
The operator of a 45,000 seater stadium does not have an existing wireless LAN solution for its guests.
The Project Director of an IT service provider must keep on top of 500-600 parallel projects at any one time - reporting on the actual costs compared to the planned costs.
The CIO of a Belgian university hospital was faced with the challenge of adapting the communications infrastructure of the hospital to meet the high medical standards.
A German city with almost 3,000 employees distributed across 150 locations operates a 10-year-old telephone system with approx. 2,400 connections for telephones and fax machines.
A pharmaceutical retail company with more than 300 pharmacies wanted to completely rethink the way they offered their products and services in order to remain competitive in today’s digital world.
A large manufacturing company has a digitisation officer who wants to simplify the procurement process for hardware components such as smartphones for all employees.
An insurance company wants to increase customer satisfaction. The company offers various insurance products, including health, liability and travel insurance.
The contact centre manager of a network technology manufacturer has observed that the average call duration of incoming service requests has increased significantly.
An international food discounter with almost 5,000 branches across 8 European countries uses handheld scanners to mark the prices of its products on the shelves.
A telecommunications company has grown rapidly over the last few years and has hired many new employees in the Service, Support and Implementation functions.
Following a successful merger between two global food manufacturers, the lead organization asked their outsourcer partner to take over the desktop support of the entire newly merged estate – which comprised of over 4,500 employees in 15 countries across Europe, the Middle East and Africa.
The contact centre manager of an insurance company wants to offer a new video consulting channel in order to give his customers more extensive, modern and personal access to the company.