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Global Services

Your ICT environment needs to be cost efficient, reliable, and continually optimised to meet your constantly evolving business needs.

We have been providing business critical support to customers across the world for more than 40 years. Our experts will help you to choose the best-fit technologies and services that match your specific needs – and your budget.

Streamline your processes, minimise risk and make sure that your business is well prepared to operate in a digitally transforming world.

Be properly equipped for the digital future

Streamline processes

Create more time for innovation

Insource or outsource?


Are you ready for the digital future?

Our solution portfolio at a glance:

Consulting

Our experts use their extensive experience and knowledge of the industry to perform an analysis of your business. This then forms the basis for making recommendations which will set you up perfectly for the digitally transforming future.

Benefit from a comprehensive consulting approach that includes technology benchmarks, strategy developments, network assessments, security audits and voice readiness checks. We will also advise you on the best procurement and operating model for your organisation.

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Project & transition management

Any transition project carries risks. However our extensive knowledge and experience of implementation and migration projects helps to minimise these risks.

You can rely on our proven best practice methodologies (including PRINCE2 and ITIL V3) and years of experience implementing complex projects across multiple geographies. Your project is in safe hands with our world class Project Managers and Programme Directors.

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Professional & integration services

We specialise in the provision and support of unified communications & collaboration, contact centres and enterprise network technologies, both on-premise and cloud-based. We not only understand the technology, but also the business processes that best support both the technology and the business.

We implement solutions, expand existing capabilities according to your requirements and integrate the relevant applications for you.

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Service support

Our team of experts offer speedy and competent support - from registering your service request right through to providing a resolution. Our multilingual Customer Service Centre is available around the clock, 365 days a year, across all service levels.

Key operational centres of excellence are resourced by a network of highly trained and accredited IT professionals across a broad range of technologies – ensuring that you get the best possible service at all times.

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Managed services

Managing the people, processes and technologies within your ICT environment can be time-consuming, complex, expensive, and also detract focus from your core business.


We can take the burden of this away from you with a wide portfolio of managed services that will ensure your ICT estate is being seamlessly managed and supported. Our ability to find the right mix of automation level and standardisation combined with the flexibility of our services, processes and staff is our recipe for success in ensuring outstanding collaboration with your employees, customers and partners.


As your IT service partner our goal is to keep disruptions to a minimum. We will proactively monitor your IT environment and identify potential downtime issues before they become a problem for you and your customers.

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System Integrator services

As a systems integrator you are expected to deliver increasingly complex services in a single managed offering. The challenge is that it may not be commercially viable to create the capability needed to deliver all of the services your customers want. This is where we can help.


We offer global managed service capability in voice, desktop support, contact centre and enterprise networks. Using our flexible resourcing model and network of accredited partners we can work seamlessly as part of your team to offer your customer a competitive international service delivery model.


Find out how we can help you to support your international customers, drive incremental business outside of your core markets, and improve your value proposition with your customers.

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Why are we the right partner for you?

Four Multilingual Network Operations Centres in Germany, Ireland, Poland and Belgium are available 24x7 and manage 1,5 million end points worldwide

94% of all service requests are closed remotely

Ability to support
120+ countries through our global services division

Winners of Cisco’s “Customer Satisfaction Excellence Award” 16 times in a row and received the Cisco award “Solution Innovation Partner of the year 2017”

We have expertise with on premise environments and offer cloud based services. Tailored concepts link both worlds and guarantee a seamless operation.

Customer Voice

"Damovo convinced us with their consistent, technologically perfected and future-oriented concept.”

“Damovo provided us with excellent support throughout the entire project. We are looking forward to an increase in the efficiency of our business processes as a result of using new, innovative functionalities. The solution will also help us to highlight our position on the market as a modern, emerging employer.”

“We have been working with Damovo in other areas for more than 20 years and have come to value the company as a highly competent and reliable partner.”

Top Tips for Success in Global Communications Projects!

 

Gartner has found that the failure rate of large-scale projects exceeding $1 million is almost 50% higher than projects with budgets below $350,000.

So what can global enterprises do to minimise the
risk of project failure?

Get our guide detailing 10 tips for success in global communications projects to learn more!