Good Care – Good Health
Reduction of Operating Costs
Creating a Modern, Agile Infrastructure
Cliniques universitaires Saint-Luc has always been a leader when it comes to quality of care and medical expertise. However the communication infrastructure needed modernisation.
With the support of Damovo and the new Mitel Contact Centre solution, Citadelle Regional Hospital has significantly reduced the amount of missed appointments, customer complaints and wait times, whilst handling a 30% increase in call volumes with the same amount of agents.
KCR experiences that clinical trials become bigger in scope, size and geographical coverage. However, bringing business to multinational level requires outstanding precision in data collection and focus to provide solid outcome for clients.
A leading retail and service company in the European healthcare industry is suffering from decentralized, outdated telecommunications systems.
Even before the COVID-19 era, the CIO of a hospital in Warsaw was searching for a solution to offer their patients short virtual doctor consultations for simple cases.