Damovo is aware of the security incident recently disclosed by Genesys concerning unauthorised access to certain internal business systems.
Genesys has confirmed that the affected systems include a Learning Management System (LMS) and Customer Relationship Management (CRM) platform, and that certain information within these environments was accessed and/or downloaded without authorisation. Information maintained within these systems includes names, business email addresses, telephone numbers, job titles, company and account information, and other information associated with customer interactions.
Importantly, Genesys has stated that Genesys Cloud, Genesys Engage and Genesys Engage Cloud were not compromised. Genesys also states that customer and partner data stored or processed within these platforms, including call recordings and analytics data, remains unaffected.
Damovo is actively monitoring the situation and assessing the potential impact for relevant customers. Appropriate customers are being contacted directly.
As a precaution, we recommend remaining vigilant for unexpected or suspicious communications claiming to originate from Genesys, Damovo or associated partners. Credentials, passwords or MFA codes should never be provided in response to unsolicited communications.
The Genesys investigation remains ongoing. Further details are available in the official Genesys security update.