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Damovo TRACES

Innovamus, Protegimus, Connectimus

Introducing TRACES: Damovo’s Innovation Powerhouse in AI, Communications & Security

Discover how the TRACES team at Damovo drives innovation in Unified Communications, Contact Centres, Enterprise Networks, Cybersecurity, and AI. Learn how we shape the future of digital transformation.

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About TRACES

The Transformational Research into AI, Communications, Enterprise Networks & Security (TRACES) team is Damovo’s innovation engine, ensuring we remain at the forefront of AI-driven digital transformation. TRACES is responsible for defining and executing Damovo’s strategic vision across Unified Communications & Collaboration (UCC), Contact Centre (CC), Enterprise Networks, Cybersecurity, Managed Services, and AI.

Our motto of “Innovamus, Protegimus, Connectimus” is Latin for “We Innovate, We Protect, We Connect.”

Unified Communications & Contact Centres

Innovative integrations, configurations, and analytics for AI-driven on-premises, hybrid, and cloud-based Unified Communications and Contact Centre solutions.

Enterprise Networks & XaaS

Pioneering XaaS networking solutions like Damovo Meraki-as-a-Service (DMaaS) and ensuring scalability and security in hybrid cloud environments through seamless integration of SD-WAN, 5G, and Wi-Fi 6.

Cybersecurity & Zero Trust

Innovations into Zero Trust Architecture (ZTA) for enterprises, AI-powered threat detection, automated incident response, and the development of secure managed services offerings like Damovo’s Secure Access as a Service (DSAaaS).

AI & Automation

Deploying AI-driven IT automation, predictive analytics, and omnichannel integrations across UC, CC, enterprise networks, cybersecurity, and managed services.

TRACES Initiatives

Knowledge Sharing & Research

TRACES publish white papers, research reports, and webinars on UC, CC, enterprise network, cybersecurity, AI, and managed services trends. We also develop sales enablement materials for partners and customers.

Support Market Leadership

TRACES acts as a technical advisor to senior leadership teams and represent Damovo at global industry events, vendor summits, hosting roundtables, panel discussions, and training sessions.

Strategic Vendor Relationships

TRACES works closely with leading vendors to secure funding for joint innovation projects, develop joint go-to-market (GTM) strategies, and evaluate emerging vendor technologies for Damovo’s portfolio.

Customer-Centric Innovation

TRACES ensures that every service and solution is aligned with customer needs by conducting structured R&D to validate service concepts before launch and acts as a trusted technical advisor in solution development.

The TRACES Team

Andrew Hay

COO and TRACES Executive Sponsor

Andrew Hay is Damovo’s COO and the Executive Sponsor of the TRACES team. He is a technology expert with nearly 25 years of experience in techncial research and engineering. Andrew has played key roles in advancing threat intelligence, cybersecurity, digital forensics, malware analysis, and ransomware research around the globe.

Lee Swire

Field CTO, Contact Centre

Lee Swire is a seasoned expert in Contact Centre solutions, specialising in optimising CX operations through strategic technology deployment and robust systems architecture. His tenure at Damovo has been defined by a commitment to leveraging the latest advancements in customer engagement technology to deliver high-quality, tailored solutions that address complex business needs.

Prior to Damovo, Lee played a pivotal role at Anana Ltd as a Solutions Architect, where he was instrumental in pre-sales activities, project delivery, and technological innovation. His collaboration with cross-functional teams facilitated the seamless integration of advanced communication platforms, enhancing customer service capabilities and operational efficiency. His deep expertise in contact centre technologies and his ability to bridge technical and business requirements make him a key contributor to transformative digital experiences.

Ruairi O’Shaughnessy

Field CTO, Unified Communications

Ruairi O’Shaughnessy is a seasoned leader and expert in Unified Communications, currently heading Damovo’s Unified Communications practice. With over 15 years of experience across Financial Services, Unified Communications, and Management Consulting, he brings a strong analytical approach to solving complex business challenges and driving digital transformation in communication technologies.

Ruairi excels in relationship management, commercial negotiation, and business strategy development. His deep expertise in Unified Communications enables him to design and implement innovative solutions that enhance collaboration and operational efficiency for enterprises. A dynamic and strategic thinker, he is skilled at engaging with all levels of management to align technology investments with business objectives, ensuring organisations maximise the value of their communication infrastructure.

Reza Shah

Field CISO, Cybersecurity

Reza Shah is Field CISO at Damovo, advising enterprise and public-sector organisations on strengthening security and enabling AI-driven digital transformation. He works closely with executives to address risk, compliance, and technology challenges while ensuring Damovo’s cybersecurity portfolio remains innovative, resilient, and compliant. Reza ideates and creates new Damovo managed security services including XDR, MDR, ASM, SASE, penetration testing, and asset management, with a strong focus on AI-powered detection, automated response, and real-time analytics. He also drives regulatory alignment with GDPR, DORA, and NIS2, and integrates cybersecurity across communications, contact centre, and networking solutions to deliver holistic protection.

TRACES Blog Posts

Securing Autonomous AI: The OWASP Agentic Top 10 and Real-World CVE Mappings
17/04/2026

The attack surface for AI has fundamentally shifted. Read the Damovo guide mapping the new OWASP Agentic Top 10 to real-world CVEs to help you secure your autonomous agent deployments.

Read blog
WiFi-First in the Enterprise: Why Wireless Is No Longer a Backup Plan
16/04/2026

WiFi-First in the enterprise is redefining network design, with wireless becoming the primary infrastructure. This shift enables flexibility, scalability, and AI-driven management, but requires careful planning, strong security, and realistic assessment of limitations.

Read blog
Microsoft 365 E7: Are You Ready for Microsoft’s First New Tier in a Decade?
14/04/2026

Discover what Microsoft 365 E7 includes, who should pilot it in 2026, and how to prepare identity, security and AI governance before adoption.

Read blog
More tools don’t solve a problem. They become one
08/04/2026

Your team uses five tools before 10am. Each one necessary, none of them connected. A single-client architecture fixes that. One interface for calls, chat, video, CRM and more.

Read blog

Driving innovation – for your future

In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication.

Improve Connectivity
Unified Communications

Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.

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We Communicare
Contact Centre

Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premise, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.

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Connect Smarter, Grow Faster
Enterprise Networks

Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.

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Beyond being compliant
Cybersecurity Solutions

Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.

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Let’s chat! We’re here to help.

Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.

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