Damovo TRACES

Andrew Hay is Damovo’s COO and the Executive Sponsor of the TRACES team. He is a technology expert with nearly 25 years of experience in techncial research and engineering. Andrew has played key roles in advancing threat intelligence, cybersecurity, digital forensics, malware analysis, and ransomware research around the globe.

Lee Swire is a seasoned expert in Contact Centre solutions, specialising in optimising CX operations through strategic technology deployment and robust systems architecture. His tenure at Damovo has been defined by a commitment to leveraging the latest advancements in customer engagement technology to deliver high-quality, tailored solutions that address complex business needs.

Prior to Damovo, Lee played a pivotal role at Anana Ltd as a Solutions Architect, where he was instrumental in pre-sales activities, project delivery, and technological innovation. His collaboration with cross-functional teams facilitated the seamless integration of advanced communication platforms, enhancing customer service capabilities and operational efficiency. His deep expertise in contact centre technologies and his ability to bridge technical and business requirements make him a key contributor to transformative digital experiences.

Ruairi O’Shaughnessy is a seasoned leader and expert in Unified Communications, currently heading Damovo’s Unified Communications practice. With over 15 years of experience across Financial Services, Unified Communications, and Management Consulting, he brings a strong analytical approach to solving complex business challenges and driving digital transformation in communication technologies.

Ruairi excels in relationship management, commercial negotiation, and business strategy development. His deep expertise in Unified Communications enables him to design and implement innovative solutions that enhance collaboration and operational efficiency for enterprises. A dynamic and strategic thinker, he is skilled at engaging with all levels of management to align technology investments with business objectives, ensuring organisations maximise the value of their communication infrastructure.

Reza Shah is Field CISO at Damovo, advising enterprise and public-sector organisations on strengthening security and enabling AI-driven digital transformation. He works closely with executives to address risk, compliance, and technology challenges while ensuring Damovo’s cybersecurity portfolio remains innovative, resilient, and compliant. Reza ideates and creates new Damovo managed security services including XDR, MDR, ASM, SASE, penetration testing, and asset management, with a strong focus on AI-powered detection, automated response, and real-time analytics. He also drives regulatory alignment with GDPR, DORA, and NIS2, and integrates cybersecurity across communications, contact centre, and networking solutions to deliver holistic protection.