Expert Blog

Expert perspectives and updates on technology, trends, and best practices.

When Hackers Call: How Vishing Attacks Put Companies at Risk and What We Should Learn from Them
16/06/2025

A simple phone call can be all it takes: Vishing attacks manipulate people, not systems. Find out how this growing threat works and how to stay alert.

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From £265m Public‑Sector Contracts to Omnichannel Agents: Where Europe’s CCaaS Is Heading in 2025
13/06/2025

Major public-sector deals and smarter customer service are shaping the European CCaaS market in 2025. Here’s what’s driving the change.

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When the Network fails: Why resilient network infrastructure is crucial in the age of AI
12/06/2025

Network outages are real business risks. Learn why a resilient, future-ready network is key to success in the age of AI, and what IT leaders should prioritise now.

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Transform the employee and customer experience with Zoom CX Suite
10/06/2025

Discover how Zoom CX Suite brings together Contact Center, Phone, and Virtual Agent to help organisations improve customer service, boost productivity, and simplify communications.

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How the Latest EU Digital Initiatives Are Reshaping the Cybersecurity Landscape for Businesses
05/06/2025

Explore the impact of the EU’s digital strategy on cybersecurity and its implications for businesses across Europe.

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The Hidden Costs of Moving from On-Prem UC to the Cloud: What No One Tells You
05/06/2025

Thinking of moving from on-prem UC to the cloud? The subscription model sounds easy, but hidden costs can creep in fast. From compliance tools to hybrid coexistence headaches, we unpack what most businesses don’t budget for.

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Will Google Beam Transform Immersive 3D Video Calling in Unified Communications?
23/05/2025

Google Beam marks a shift in immersive UC. This article explores its capabilities, market context, rollout timeline, and what enterprises must evaluate.

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Cisco AI Assistant for Webex Contact Centre: Support for Agents and Supervisors
21/05/2025

What can Cisco’s AI Assistant for Webex Contact Centre do? Find out more about the functions, their benefits for agents and supervisors and use cases.

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