Whether in customer service, virtual meetings or everyday teamwork: Webex AI brings intelligence to every interaction – from automated summaries to smart self-service. Find out how AI is already being used across Webex.
AI in customer service is more than just efficiency. Find out how intelligent self-service solutions improve customer experiences, take the pressure off teams and create competitive advantages.
The EDR Tier list by the Conti ransomware crew serves as a stark reminder: even well-known security tools can fail if misconfigured or left unchecked. True resilience goes beyond technology.
Microsoft Teams has become a key player in business telephony, but enabling external calling requires the right PSTN connectivity. From Microsoft Calling Plans to Direct Routing, each option offers unique advantages and challenges. This guide breaks down the pros, cons, and best use cases to help you make an informed choice.
AI is no longer a future concept. It is already reshaping contact centres. CCW 2025 in Berlin highlighted what truly matters when implementing AI successfully. Lee Swire, Practice Lead Contact Centre at Damovo, shares his reflections from CCW 2025.
A strong Unified Communications strategy is more than just a tech investment, it’s a business enabler. CEOs must ask the right questions to ensure their UC systems align with digital transformation goals, support hybrid work, optimise ROI, and enhance security. This blog outlines 10 essential questions to evaluate your UC strategy and keep your business competitive.
Gen Z is a generation of digital natives who are inherently collaborative and will soon make up the largest segment of the workforce. With this demographic shift, workplace expectations are evolving, particularly in communication and collaboration. UC strategies must adapt to meet the digital-first preferences of Gen Z employees.
The contact centre industry is changing through AI, cloud and personalisation. Discover which trends and technologies are redefining customer service.
