A simple phone call can be all it takes: Vishing attacks manipulate people, not systems. Find out how this growing threat works and how to stay alert.
Major public-sector deals and smarter customer service are shaping the European CCaaS market in 2025. Here’s what’s driving the change.
Network outages are real business risks. Learn why a resilient, future-ready network is key to success in the age of AI, and what IT leaders should prioritise now.
Discover how Zoom CX Suite brings together Contact Center, Phone, and Virtual Agent to help organisations improve customer service, boost productivity, and simplify communications.
Explore the impact of the EU’s digital strategy on cybersecurity and its implications for businesses across Europe.
Thinking of moving from on-prem UC to the cloud? The subscription model sounds easy, but hidden costs can creep in fast. From compliance tools to hybrid coexistence headaches, we unpack what most businesses don’t budget for.
Google Beam marks a shift in immersive UC. This article explores its capabilities, market context, rollout timeline, and what enterprises must evaluate.
What can Cisco’s AI Assistant for Webex Contact Centre do? Find out more about the functions, their benefits for agents and supervisors and use cases.
