Next-level Customer Experience
Your customers want an instant connection and a seamless experience. With the right contact centre solution, you can provide it. We give you the ability to deliver an omni-channel, 24/7 experience that delights customers – and boosts employee satisfaction too. Let customers reach you faster – and give your agents the ability to follow customer journeys across multiple channels. Let the technology do the heavy lifting of routing, monitoring and managing calls, chats, emails and allow your customers to self-serve and set up call-backs. Keep your best agents by improving their work experience with technology.
Your Benefits
Transform Customer Experience
Video, chat, voice, fax, email, social media, co-browsing and screen sharing – let’s create an outstanding, seamless customer journey!
Eliminate Waiting Time
Cognitive AI, speech-to-text, text-to-speech, intelligent waiting mechanisms, including call back and natural language processing, all create natural conversations – without the wait.
Increase Productivity
Reach customers on the right channel, at the right time, with the help of AI-powered systems and agent blending.
Reduce Agent Time Allocation
Voice recognition, chatbots and other self-service options drastically reduce agent time allocation and give them enough time for complex processes.
Empower Your Teams
Provide stable, easy-to-use IT infrastructure with a tailored user interface, automate routine tasks to make work more meaningful, and use multi-channel, real-time analytics to prompt next actions.
Support Your Teams
Enable high-quality hybrid working for work-life balance and offer customised on-demand e-learning that supports the mental and physical health of your employees.
How we support you
Unlock the potential of your contact centre with Damovo. We specialise in delivering seamless, end-to-end contact centre solutions tailored to your business needs.
We begin by understanding your business needs and objectives, conducting thorough assessments to identify challenges and opportunities.
Our experts create tailored solutions, designing contact centre architectures and workflows that align with your goals and optimise efficiency.
We implement robust and secure solutions, ensuring seamless integration with your existing infrastructure while minimising disruption.
We provide ongoing support and maintenance to keep your contact centre running smoothly, monitoring performance and addressing issues proactively.
Continuously progressing, we analyse insights to refine strategies, enhance efficiency, and deliver superior customer experiences.
Who trusts us
Our Offering
Contact Centre Consulting
We apply our many years of expertise in the planning and implementation of various contact centre solutions in a targeted and profitable way for you. We want to understand your individual requirements for a future CX solution and use them optimally in the solution-finding process.
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
Cloud Contact Centre Solutions
A cloud contact centre solution is a web-based customer service platform hosted on the cloud, providing flexible, scalable, and cost-effective customer interaction capabilities. With a CCaaS solution, businesses can benefit from the advantages of the cloud without having to worry about the installation, maintenance, and operation.
Contact Centre Integrations
To ensure the best possible customer service can be delivered, integrated third-party solutions let your agents easily involve back-office workers, use available data from several systems, and streamline customer service processes.
Success Stories
Managed services for global voice and data network
Damovo set up a highly available private voice cloud for the customer based on Avaya Aura and combining 16,000 endpoints in 23 countries. The solution was implemented in just 16 months.
Reliable communication for medical staff and patients
Damovo has implemented a comprehensive unified communications solution that enables seamless communication both internally and externally. Mitel’s MiCC Enterprise was implemented to manage patient appointments and support multiple contact centres.
Enhanced communicatons at a large university campus
After analysing the various providers in detail, the decision was made in favour of an Avaya Aura UCC/CC platform. This was integrated into the university’s existing IT environment, with the telephony solution being fully integrated into Google GSuite.
Cloud contact centre with customised CRM dashboard
After analysing the options and weighing up various aspects, the customer opted for a cloud contact centre solution in combination with a customised CRM dashboard. Customers are offered a faster service.
Our Technology Partners
For over 50 years, we’ve developed an extensive network of world-class technology partners, enabling us to offer you the best solutions.
Driving innovation – for your future
In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication.
Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.
Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premise, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.
Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.
Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.
Hear What Our Customers Are Saying
We can now set up all call flows, simply by copy-pasting and dragging and dropping.
Damovo are big enough to take control of a complex task. But they’re not so big that we didn’t matter to them. They care that they deliver – which is so important.
Providing a positive, personalised guest experience is very important to us. The integration of mobile MiCollab Client Softphones has allowed us to go even further. Our staff can now view relevant guest information on every call, via every device – which means we can answer promptly, in the right language.
Who we are
Achieving digital success for your business is about more than technology. It’s about challenging assumptions, developing skills, changing attitudes and constantly building for the future. It’s about people. It’s about strategy. For more than 50 years, our role has been to bring technology, people and strategy together to drive businesses forward.
Let’s chat! We’re here to help.
Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.
