How AgenticOps, the Deep Network Model, and the AI Canvas Redefine IT Operations
With AI everywhere we look, organisations are moving beyond the hype. They want AI solutions that deliver real business outcomes: operational efficiency and predictive, autonomous, and collaborative management across complex networks and applications.
Cisco’s AI strategy addresses these demands by combining the latest AI technologies with deep domain expertise and a human-centred approach to operations.
Central to this strategy are three interconnected pillars:
- Cisco AgenticOps,
- Cisco’s Deep Network Model, and
- Cisco’s AI Canvas.
Together, they redefine how organisations manage IT environments at scale while fostering collaboration and control.
Why Cisco’s AI Strategy Stands Out in Enterprise IT
The explosion of data and expanding attack surfaces have made manual IT management increasingly untenable. Traditional AIOps platforms often fall short, focusing mostly on alerting and insights with limited automation and struggling to scale in sprawling, hybrid enterprise environments.
Cisco’s AI strategy embraces a leap forward: leveraging autonomous AI agents powered by network-specific intelligence, embedded in a unified collaboration platform, and engineered for machine-scale operations with real-time responsiveness.
Cisco is doing something different in the market. By integrating AI natively into IT operations workflows across networking, cybersecurity and collaboration, Cisco transforms the operational model from reactive and siloed to proactive, autonomous, and connected.
The strategy is pragmatic, empowering IT teams to leverage AI’s power without sacrificing human oversight, transparency, or control.
The Three Pillars of Cisco’s AI Strategy
Cisco AgenticOps: Autonomous AI Orchestration for IT Operations
AgenticOps is the framework at the heart of Cisco’s AI strategy. Cisco employs autonomous AI agents that continuously monitor vast IT infrastructures, analyse real-time telemetry, diagnose problems, and take goal-driven actions collaboratively across network, cybersecurity, and application teams.
Unlike traditional AIOps which are limited to detection and alerts, AgenticOps uses early issue identification and autonomous resolution to dramatically shorten mean-time-to-resolution. Also enabling smaller teams to manage complex environments at machine speed.
AgenticOps keeps humans in control. All AI-driven actions are reversible and auditable. The system scales easily, processing more than 170,000 alerts per hour with sub-50 millisecond response times, making it suitable for complex enterprise environments.
Cisco’s Deep Network Model: Domain-Specific AI Intelligence
At the core of AgenticOps’ AI capability is the Deep Network Model, a large language model uniquely trained on over 40 years of Cisco’s networking expertise, configurations, troubleshooting data, and CCIE-level knowledge.
This domain-specific intelligence gives Cisco a strong competitive edge, delivering up to 20% more accurate diagnostics and tailored automation than generic AI models employed by competitors.
The Deep Network Model powers contextual understanding that can navigate complex, hybrid IT environments to provide precise recommendations and automated remediation steps aligned with enterprise-grade network requirements.
This expertise enables trust and reliability essential for mission-critical operations and regulatory compliance.
Cisco AI Canvas: The Unified Collaborative Workspace
The AI Canvas provides the user experience layer for Cisco’s AI strategy, delivering a generative, real-time workspace where IT teams from NetOps, SecOps, and AppOps converge. The coveted ‘single pane of glass’ becomes reality: the AI Canvas brings telemetry, diagnostics, AI insights, and automation together in one unified interface, breaking down traditional silos and tool fragmentation.
Through the Canvas, human experts collaborate seamlessly with AI agents, interacting naturally via conversational interfaces, approving or adjusting AI-generated actions, and sharing insights across teams.
This approach not only accelerates incident response but fosters a culture of collaboration, transparency, and continuous learning.
How AgenticOps, DNM, and the AI Canvas Work in Sync
Together, Cisco AgenticOps, the Deep Network Model, and the AI Canvas form a tightly integrated AI-driven operational ecosystem:
- AgenticOps orchestrates autonomous AI agents powered by the intelligence of the Deep Network Model, continuously monitoring and managing IT infrastructure with proactive, goal-directed actions.
- The Deep Network Model acts as the AI brain, providing deep contextual understanding, diagnostics, and domain-specific decision-making capabilities essential for reliable and precise automation.
- The AI Canvas delivers a unified, generative interface that bridges humans and AI agents in real time. This enabled collaboration, control, and auditability for cross-domain workflows.
I found it helpful to picture AgenticOps as a team of AI Agents working quietly in the background, continuously analysing, learning from the Deep Network Model, and stepping in to collaborate with your IT or network engineers through the AI Canvas whenever needed.
This holistic integration ensures that AI enhances, not replaces, the expertise of IT professionals, while addressing the complexity, scale, and cybersecurity challenges faced by enterprises.
What Cisco’s AI Strategy Means for Damovo Customers
Cisco’s AI strategy elevates IT operations by combining autonomous AI orchestration (AgenticOps), domain-specialised intelligence (Deep Network Model), and a collaborative workspace (AI Canvas) into a single, powerful platform. For organisations like those Damovo serves, this means:
- Reduced operational complexity and faster incident resolution
- Enhanced collaboration across networking, cybersecurity, and application teams
- Predictive and autonomous management tailored to enterprise demands
- Transparent, human-in-the-loop governance ensuring trust and control
This strategy positions Cisco, and by extension organisations like yours, to leverage AI not as a standalone technology, but as a transformative force in unified communications and IT network operations management.
Interested in learning how Cisco’s AI strategy and AgenticOps could enhance your IT environment or UC platforms? Damovo’s experts are ready to provide tailored assessments and implementation support.
