As part of the 14th Customer Service Week, organised by I-CEM, our webinar will show you how voice bots can transform customer communication in the insurance industry.
Using three practical use cases, we will demonstrate how insurance companies can integrate Parloa solutions into a Genesys contact centre to make their customer service more efficient.
In this webinar, you will learn:
- the challenges and solutions that arise when implementing voice bots
- how both insurers and policyholders benefit from this technology
- best practices to maximise the use of voice bots
Our speakers:
Frank Sinde, Damovo and Michael Reinhardt, Barmenia