Expert Blog

Expert perspectives and updates on technology, trends, and best practices.

Cisco Live EMEA 2026: AI-Powered Collaboration Takes Centre Stage
18/02/2026

At Cisco Live EMEA 2026 in Amsterdam, AI-powered collaboration took centre stage. From Webex Calling enhancements like Translator Agent and AI Receptionist to AI-ready devices and hybrid deployment models, Cisco signalled a clear shift toward intelligent, sovereign, and secure collaboration architectures. This article explores what the announcements mean for organisations navigating AI, compliance, and hybrid realities.

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What We Learned at Cisco Live 2026 Amsterdam and Why It Matters to Customers
17/02/2026

Cisco Live 2026 in Amsterdam made one thing clear: security and AI are no longer separate conversations. From AI-assisted operations and Secure Access to identity protection and governance, organisations face immediate, practical decisions. This article outlines what is deployable today, what is still evolving, and what customers should prioritise now.

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The Hidden Costs of Mobile Technology: Why Device as a Service Is the Future
16/02/2026

Many companies underestimate the follow-up costs of mobile devices. Device as a Service combines rugged hardware with lifecycle management and proactive support, for stable operations, higher productivity, and financial predictability.

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Is End-to-End AI in CCaaS Platforms Just Around the Corner?
12/02/2026

End-to-end AI in CCaaS platforms is becoming realistic through GenAI, full interaction capture, and integrated orchestration. Closed-loop workflows automate analysis, bot design, and rollout.

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Who owns the data?
10/02/2026

Contact centre data ownership is becoming a strategic issue as CCaaS and AI expand. Organisations must actively govern security, compliance, and control to protect trust and value.

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DocuSign Phishing: The Biggest Threat in Your Inbox – Analysis Reveals Alarming Trends
03/02/2026

DocuSign phishing is one of the biggest threats in corporate inboxes, exploiting trust, AI-generated tactics, and business routines. Proactive security is essential.

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What Hackers See When They Look at Your Company
29/01/2026

Attackers focus on your external attack surface, not internal controls. Understanding what is visible and exploitable from the outside is key to real cyber resilience.

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Enterprise Networking: A Practical 90-Day Roadmap for IT Leaders in 2026
26/01/2026

The Enterprise Networking 90-Day Roadmap helps IT leaders prioritise modernisation, AI, SASE, Zero Trust, and compliance while delivering measurable progress without adding unnecessary complexity.

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