Zoom Phone is a VoIP phone system that allows businesses to handle calls across multiple devices, including computers, mobile phones, and physical desk phones. You can deploy it as a stand-alone UCaaS platform or integrate it with Microsoft Teams and existing PBX systems such as MITEL/UNIFY or Avaya.

Stand-alone UCaaS platform

As a stand-alone platform, Zoom Phone provides complete cloud telephony without on-premises hardware. Businesses benefit from a scalable solution that works across devices and includes voicemail, call queues, and IVR functionality. You manage everything through a central web portal. This makes it an ideal choice for organisations looking to modernise their communications and reduce infrastructure overhead.

Zoom Phone Integrations

Microsoft Teams

For companies that prefer to keep their existing collaboration environments, Zoom Phone offers flexible integration options with Microsoft Teams. The platform connects in two ways: through the Zoom App for Teams, or via direct routing.

With the Zoom App integration, employees keep using the familiar Teams interface while Zoom Phone handles telephony. You can make and receive calls, send SMS, and manage phone numbers directly within Teams.

Alternatively, direct routing gives IT departments full control over phone numbers and calling plans through a flexible setup. This approach delivers advanced calling capabilities including queues, IVR, routing, SMS, and voicemail without disrupting existing workflows.

Mitel or Avaya

Zoom Phone also integrates with PBX platforms such as Mitel and Avaya, allowing organisations to preserve existing investments.

For Mitel environments, Zoom Phone acts as a SIP softphone within the Zoom Workplace app and connects directly to the Mitel platform via Mitel’s CloudLink and Session Border Controller technology. This setup allows users to access core calling functions such as call hold, transfer, conferencing, voicemail, and contact sync while managing all activity seamlessly between Zoom and Mitel systems.

With Avaya, Zoom has established a strategic partnership to support integration with Avaya Aura and Avaya Enterprise Cloud. Here, the Phone tab in Zoom Workplace registers as a SIP client to Avaya, letting users make and receive calls through Avaya’s infrastructure and benefit from unified access while maintaining existing compliance, call logging, and recording processes managed by Avaya.

These integrations allow businesses to combine Zoom’s collaboration features with their existing telephony platforms.

Zoom AI Companion is Included

A key feature of Zoom Phone is the built-in Zoom AI Companion. With AI Companion (included at no extra cost on eligible plans), employees can get live call transcriptions and post-call summaries automatically generated for their Zoom Phone calls.

After a call, the AI Companion can list action items and follow-ups so that nothing is missed. It can also transcribe and summarise voicemails and identify key tasks from those messages, so an employee can quickly see requests (e.g. a client asking for a contract to be sent) and act on them. This AI-driven assistance reduces manual notetaking and helps your team stay productive and responsive.

Explore all Zoom Phone calling features

Reliable and Simple to Manage

Zoom Phone provides the reliability and quality enterprises expect. It offers 99.999% uptime (five-nines) service-level agreements and features like Zoom Phone Local Survivability to keep your telephony available even during internet outages.

For your IT team, managing Zoom Phone is easy. An intuitive web portal lets administrators add new users, assign numbers, set up call routing, and manage devices from one place.

Combined with Zoom’s security and compliance (including encryption and certifications), Zoom Phone provides a secure, dependable foundation for business-critical communications.

Why Choose Zoom Phone?

• Keep your existing workflows
• Benefit from advanced telephony and AI assistance
• Make sure your phone system grows and adapts as your business does
• Reduce costs and complexity by consolidating your communication tools

Partnering with Damovo for Your Business Needs

Adopting a new phone system is a big decision, but you don’t have to manage it alone. As a platinum Zoom partner, Damovo brings the experience and know-how to ensure a smooth rollout. We’ll help you choose the right setup, integrate it with your existing systems, and train your team so you get the most from Zoom Phone.