Contact Centre
Avaya Aura Contact Centre
Multi-Channel Contact Center for Avaya Aura
Avaya Aura Contact Center (AACC) offers a comprehensive suite of scalable solutions for dynamic contact center environments providing sophistication and differentiation in the care offered to their customers. Avaya Aura Contact Center provides omnichannel skill-based routing of voice, email, web chat, FAX, SMS, Scanned documents, instant messages, social media and preview, progressive and predictive outbound.
AACC delivers all of the agent interactions into a single unified agent desktop thin client to allow for the simple agent rollout.
Your Benefits
Multi-Channels, One Interface
AACC supports a range of channels and methods to contact your customers in inbound and outbound channels. It provides a unified agent desktop to handle all of the agent interactions. AACC allows you to engage with your customers in the channel they want rather than being limited by technology to provide a consistent service over all your touchpoints.
Unified Reporting
Supervisors can understand the entire contact centre with a single glance. AACC allows you to pull all of the channels into a single technology stack. It allows your business to consolidate the management and reporting of the contact centre from a single point. Real-time and historical reports and wall boards provide users with the right insights.
Outbound Capabilities
The adoption of contact centre by users is simplified. With a user friendly and modern GUI, Workplaces makes Elite a simple process to train up staff that are moving from the back office to the contact centre. This makes it a case of just training agents in how to log in to their queues rather than having to learn a new system.
Advanced Routing and Handling
AACC provides a full orchestration tool that allows you to customise the configuration of call flows. Holidays, time of day, conditional routing, can all be deployed across all channels. This can be applied granularly across each queue and each channel.
Our Offering
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
Our Offering
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
Who trusts us
Additional Offering
Contact Centre Consulting
We apply our many years of expertise in the planning and implementation of various contact centre solutions in a targeted and profitable way for you. We want to understand your individual requirements for a future CX solution and use them optimally in the solution-finding process.
Cloud Contact Centre Solutions
A cloud contact centre solution is a web-based customer service platform hosted on the cloud, providing flexible, scalable, and cost-effective customer interaction capabilities. With a CCaaS solution, businesses can benefit from the advantages of the cloud without having to worry about the installation, maintenance, and operation.
Contact Centre Integrations
To ensure the best possible customer service can be delivered, integrated third-party solutions let your agents easily involve back-office workers, use available data from several systems, and streamline customer service processes.
How we support you
Unlock the potential of your contact centre with Damovo. We specialise in delivering seamless, end-to-end contact centre solutions tailored to your business needs.
We begin by understanding your business needs and objectives, conducting thorough assessments to identify challenges and opportunities.
Our experts create tailored solutions, designing contact centre architectures and workflows that align with your goals and optimise efficiency.
We implement robust and secure solutions, ensuring seamless integration with your existing infrastructure while minimising disruption.
We provide ongoing support and maintenance to keep your contact centre running smoothly, monitoring performance and addressing issues proactively.
Continuously progressing, we analyse insights to refine strategies, enhance efficiency, and deliver superior customer experiences.
Driving innovation – for your future
In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication.
Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.
Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premises, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.
Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.
Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.
Who we are
Achieving digital success for your business is about more than technology. It’s about challenging assumptions, developing skills, changing attitudes and constantly building for the future. It’s about people. It’s about strategy. For more than 50 years, our role has been to bring technology, people and strategy together to drive businesses forward.
Let’s chat! We’re here to help.
Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.
