Delivering cutting-edge solutions
Are you looking for a tailored software solution? Is an existing application missing a feature, or is a digital process not functioning smoothly? We understand the importance of seamlessly integrating different systems into business processes.
As your partner for digital transformation, we develop tailored solutions for you in unified collaboration, contact centres, cybersecurity and enterprise networks. You benefit from our expertise in front-end and back-end development, agile project management, new or ongoing development, and the support of customised software solutions.
Our success is based on an agile DevOps approach and continuous improvement. The approach brings developers and IT together to work faster, more agile and more reliable. Our DevOps team uses open, documented interfaces (APIs) and develops customer-specific functions and features in collaboration with you and the Damovo engineers.
Your added value with Damovo DevOps
Shorter Time-to-Market
Shortened development cycles enable your business to respond more quickly to market demands, giving you a competitive edge.
More Frequent Releases
Automated processes and continuous integration make new features and updates available more quickly.
Increased Efficiency
Automation and optimised processes save you time and resources.
User-Friendliness
Regular updates and rapid troubleshooting continuously improve the user experience.
Enhanced Data Security
The implementation of additional security mechanisms protects your sensitive data from unauthorised access.
Scalability
The functions and features can be customised and extended to meet your requirements.
ServicePlaza – The integrated operating platform for efficient processes
ServicePlaza is our IT service management solution with an integrated Configuration Management Database (CMDB).
The focus is primarily on self-services and the automation of requests. ServicePlaza, therefore, supports your operational use cases and simplifies them significantly.
You can find more information and prices here.
Features
The ServicePlaza includes the following features:
Automation (Robotic Process Automation)
Automate recurring tasks such as password resets or system resets and reduce the manual effort for your team. The immediate, error-free processing of requests increases user satisfaction.
Service Catalogue
With the fully customisable service catalogue, you can define your services and requests and create workflows for approvals, releases and automatic fulfilments.
Self-Service
Requests are recorded in a structured manner and can be implemented automatically. Use cases include request, incident and problem management, order placement and fulfilment, approval and acceptance functions and audit-proof documentation of all orders.
Order Management
Changes are tracked in the order management system. History, messages, files and other relevant data are documented and available to your employees and users.
Inventory Management
You can create, edit and manage all configuration items (CIs) or assets in ServicePlaza’s integrated Configuration Management Database (CMDB). Assets from external systems can be synchronised with the Element Manager.
Help Desk
Incoming service requests are automatically routed to the appropriate team for smooth processing. Dynamic ticket assignment is based on sets of rules. Teams and ticket routing can be customised. The help desk includes SLA (Service Level Agreement) and escalation management.
Financial Management
The presentation of organisations and cost centres gives you an overview of your internal cost structure, transforming a cost centre into a profit centre.
Who trusts us
Driving innovation – for your future
In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication.
Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.
Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premises, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.
Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.
Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.
Our Technology Partners
For over 50 years, we’ve developed an extensive network of world-class technology partners, enabling us to offer you the best solutions.
Let’s chat! We’re here to help.
Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.
