Contact Centre
Cloud Contact Centre Solutions
Revolutionise Your Customer Experience With Cloud Contact Centres
In today’s competitive world, it is more important than ever for businesses to provide excellent customer service. Customers expect fast, efficient, and personalized support across their preferred channel. Cloud Contact Centres (also known as CCaaS solutions) are the perfect choice to meet these expectations, enabling you to modernise your customer interactions, enhance agility, boost efficiency and reduce costs. No wonder that cloud contact centres are rapidly becoming the industry standard.
Your Benefits
Flexibility and Mobility
Work from anywhere in distributed teams and with any device thanks to cloud-based access. Your employees are always available for your customers, whether they are in the office, working from home or on the road.
Scalability
Easily adapt your system to fluctuating requirements by scaling capacities up or down. This means you are always equipped for peak times and avoid unnecessary costs during periods of lower utilisation.
Higher Customer Satisfaction
Offer your customers outstanding service across all channels, anytime and anywhere. This will increase customer satisfaction and build long-term customer relationships.
Improved Efficiency
Automate processes and tasks to increase the productivity of your employees. This allows your agents to concentrate on the really important tasks, namely interacting with your customers.
Simple Integration
Cloud contact centre solutions can be easily integrated with other systems such as CRM, ERP and business intelligence tools. This gives you a complete overview of your customer data and allows you to use it effectively to improve your service.
Rapid Go-live
Be up and running in just a few days without wasting time planning, ordering and setting up hardware and software installations.
Our Offering
Cloud Contact Centre Solutions
A cloud contact centre solution is a web-based customer service platform hosted on the cloud, providing flexible, scalable, and cost-effective customer interaction capabilities. With a CCaaS solution, businesses can benefit from the advantages of the cloud without having to worry about the installation, maintenance, and operation.
How we support you
Unlock the potential of your contact centre with Damovo. We specialise in delivering seamless, end-to-end contact centre solutions tailored to your business needs.
We begin by understanding your business needs and objectives, conducting thorough assessments to identify challenges and opportunities.
Our experts create tailored solutions, designing contact centre architectures and workflows that align with your goals and optimise efficiency.
We implement robust and secure solutions, ensuring seamless integration with your existing infrastructure while minimising disruption.
We provide ongoing support and maintenance to keep your contact centre running smoothly, monitoring performance and addressing issues proactively.
Continuously progressing, we analyse insights to refine strategies, enhance efficiency, and deliver superior customer experiences.
Who trusts us
Additional Offering
Contact Centre Consulting
We apply our many years of expertise in the planning and implementation of various contact centre solutions in a targeted and profitable way for you. We want to understand your individual requirements for a future CX solution and use them optimally in the solution-finding process.
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
Contact Centre Integrations
To ensure the best possible customer service can be delivered, integrated third-party solutions let your agents easily involve back-office workers, use available data from several systems, and streamline customer service processes.
Success Stories
Cloud contact centre with customised CRM dashboard
After analysing the options and weighing up various aspects, the customer opted for a cloud contact centre solution in combination with a customised CRM dashboard. Customers are offered a faster service.
New UCC solution for reduced waiting times in hospitals
The implementation of a new communication solution has significantly improved the patient experience at the clinic. The introduction of an interactive voice assistant and the bundling of all locations into a virtual team ensures fast and efficient call handling.
UCC solution for hospitals
After prior analysis, Damovo implemented a comprehensive communication solution. A future-proof communications infrastructure was created by integrating various end devices and adapting them to the specific requirements of the hospital.
Enhanced contact centre functionalities for better customer service
Damovo has implemented a highly customised contact centre solution based on Mitel MiContact Center Enterprise. The solution has been enhanced with numerous customised functions developed by Damovo itself.
Driving innovation – for your future
In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication.
Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.
Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premises, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.
Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.
Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.
Hear What Our Customers Are Saying
We can now set up all call flows, simply by copy-pasting and dragging and dropping.
Damovo are big enough to take control of a complex task. But they’re not so big that we didn’t matter to them. They care that they deliver – which is so important.
Providing a positive, personalised guest experience is very important to us. The integration of mobile MiCollab Client Softphones has allowed us to go even further. Our staff can now view relevant guest information on every call, via every device – which means we can answer promptly, in the right language.
Who we are
Achieving digital success for your business is about more than technology. It’s about challenging assumptions, developing skills, changing attitudes and constantly building for the future. It’s about people. It’s about strategy. For more than 50 years, our role has been to bring technology, people and strategy together to drive businesses forward.
Let’s chat! We’re here to help.
Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.
