Contact Centre
Contact Centre Integrations
Totally bespoke, totally integrated
Want to integrate CRM or ticketing platforms, databases, UCC and third-party software? No problem. Want to connect on-premises components with cloud systems? We can do this too.
We design, deploy and maintain systems that are completely in the cloud, on premises – or a hybrid of both. We leverage many standard APIs and web services that follow the REST architectural principles and exchange data in JSON format. If you need bespoke connectivity, our DevOps team will handle it.
We’re independent and supplier agnostic. Which means we can identify exactly the right solutions to help you achieve your goals.
Your Benefits
Improved Customer Experience
Integrated systems provide your agents with a unified view of customer interactions across all channels, enabling more personalised and efficient service.
Enhanced Data Accuracy
Integration ensures that customer information is consistent and up-to-date across all systems, reducing errors and improving the quality of service.
Better Analytics and Insights
Integrated systems provide you with comprehensive data across all touchpoints, allowing for deeper analysis and more informed decision-making to improve operations and customer service strategies.
Increased Agent Productivity
By automating routine tasks and streamlining workflows, your agents can focus more on complex customer issues, reducing handling time and improving satisfaction.
Our Offering
Contact Centre Integrations
To ensure the best possible customer service can be delivered, integrated third-party solutions let your agents easily involve back-office workers, use available data from several systems, and streamline customer service processes.
How we support you
Unlock the potential of your contact centre with Damovo. We specialise in delivering seamless, end-to-end contact centre solutions tailored to your business needs.
We begin by understanding your business needs and objectives, conducting thorough assessments to identify challenges and opportunities.
Our experts create tailored solutions, designing contact centre architectures and workflows that align with your goals and optimise efficiency.
We implement robust and secure solutions, ensuring seamless integration with your existing infrastructure while minimising disruption.
We provide ongoing support and maintenance to keep your contact centre running smoothly, monitoring performance and addressing issues proactively.
Continuously progressing, we analyse insights to refine strategies, enhance efficiency, and deliver superior customer experiences.
Who trusts us
Additional Offering
Contact Centre Consulting
We apply our many years of expertise in the planning and implementation of various contact centre solutions in a targeted and profitable way for you. We want to understand your individual requirements for a future CX solution and use them optimally in the solution-finding process.
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
Cloud Contact Centre Solutions
A cloud contact centre solution is a web-based customer service platform hosted on the cloud, providing flexible, scalable, and cost-effective customer interaction capabilities. With a CCaaS solution, businesses can benefit from the advantages of the cloud without having to worry about the installation, maintenance, and operation.
Success Stories
Making appointments using a chatbot
Damovo has developed a chatbot integrated into its website that makes it easier for customers and interested parties to make appointments for trade fair visits. The chatbot checks the availability of trade fair experts and suggests suitable appointments.
Chatbot als assistent for simple service requests
The installed service chatbot takes care of routine enquiries and allows employees to focus on more complex problems. More complex enquiries are forwarded to employees.
Voice analysis in contact centres
The combination of call recording, speech analysis and a company-specific dictionary forms a powerful solution for analysing customer interactions.
Better commitment through digital signatures
Damovo’s solution combines the advantages of personalised advice with the possibilities of digital collaboration. The subsequent digital signature enables agreements to be documented quickly and securely.
Driving innovation – for your future
In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication.
Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.
Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premises, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.
Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.
Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.
Hear What Our Customers Are Saying
We can now set up all call flows, simply by copy-pasting and dragging and dropping.
Damovo are big enough to take control of a complex task. But they’re not so big that we didn’t matter to them. They care that they deliver – which is so important.
Providing a positive, personalised guest experience is very important to us. The integration of mobile MiCollab Client Softphones has allowed us to go even further. Our staff can now view relevant guest information on every call, via every device – which means we can answer promptly, in the right language.
Who we are
Achieving digital success for your business is about more than technology. It’s about challenging assumptions, developing skills, changing attitudes and constantly building for the future. It’s about people. It’s about strategy. For more than 50 years, our role has been to bring technology, people and strategy together to drive businesses forward.
Let’s chat! We’re here to help.
Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.
