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"Intelligent customer service", "omnichannel contact centre", and "Customer journey mapping" are well-known buzzwords that have been associated with the contact centre environment for quite some time. But are the growing expectations for digital customer service really being met, or is this just wishful thinking? Damovo’s latest Contact Centre Study sheds some light on this question.
Download our study free of charge to learn more.
Download our spotlight analysis today and learn how to succesfully modernise your network.
How can you involve employees in the development of UCC projects in order to ensure a successful roll out and guaranteed results?
Find out in our magazine "Digital Working of the Future."
Wie ist der Status quo der Unternehmen im deutschsprachigen Raum, wenn es um Cloud Migration geht und welche Ziele, Strategien und Methoden verfolgen sie?
Dieser Frage hat sich die IDG, Herausgeberin der "COMPUTERWOCHE" und anderer Fachmedien, zusammen mit Damovo und weiteren Partnern aus der ITK-Branche im Rahmen der Studie "Cloud Migration 2018" gewidmet.
Damovo and Pierre Audoin Consultants (PAC) have conducted a survey amongst contact centre decision-makers about their current challenges, investment priorities and views on the current hype topics in the contact centre industry. The survey was carried out both online and at the recent CCW trade fair.
Download the Contact Centre Trend Analysis for in-depth survey results and also useful tips from PAC to improve your customer’s contact centre experience.
Together with the market analysis and consulting company PAC, we have prepared a five-point plan for optimising the employee experience.
Download the discussion paper now free of charge and set new standards in employee and customer enthusiasm!
Digitisation fundamentally changes the conditions in which we live and work. Constant technological innovations offer us the opportunity to automate and optimise our work processes – making us more efficient. However, the wide range of options available to you can result in a test of strength in which you have to balance the desire to innovate with the lack of resources. We will show you ways to solve this dilemma. Find out more in our guide "Managed Services – create time for innovation".
Create a new digital service experience – from the initial contact right through to contract signature
Get our guide to learn more about "Customer Service with WOW effect".
Digitisation is changing customer service and blurring the boundaries between previously separate departments. Find out how the integration of UCC into your contact center will significantly influence and drive your digital customer experience strategy.
Successful team-based collaboration is essential for your business success. Yet more than 75% of European companies are still not deploying a comprehensive UCC solution.
Discover the opportunities that cloud-based UCC technologies can offer you and what challenges you should be aware of on your way into the digital future.
What challenges is the contact centre industry facing in 2017?
Once again Damovo, in collaboration with Pierre Audoin Consultants (PAC), has carried out a survey at the recent Conference and Trade Show on the Customer Service, Communication and Contact Centre Industry. (CCW)
Get your copy of the trend analysis now and receive five tips on how to develop "Service Heroes" in your company in addition to the survey results.
Digitisation is steadily advancing – and it all starts in individual workplaces. But how advanced are workplace improvements in European companies? We looked at this and other questions together with the PAC team of analysts. 180 workplace managers from companies across Europe were interviewed.
Team collaboration will play an increasingly important role in the future. There are many ways of increasing the efficiency of team collaboration. But how can team collaboration solutions help us become more productive? Our new guide"Working successfully in a team" presents different scenarios and highlights the benefits of using team collaboration solutions.
What do you need to take into account when developing an integrated workplace modernisation strategy? Our partner Pierre Audoin Consultants (PAC) presents six areas of action which companies should consider when introducing digital workplaces.
Gartner has found that the failure rate of large-scale projects exceeding $1 million is almost 50% higher than projects with budgets below $350,000. So what can global enterprises do to minimise the risk of project failure?
Build your bridge into the digital future – with Damovo Aquila, our cloud aggreation platform. Learn more!
UCaaS Solution: The best of on-premise UCC features in the cloud! Learn more about Damovo Aquila UCaaS!
Are you ready to solve the complexity of your network and take advantage of Damovo Automated Network Services?
Most IT environments have a variety of technologies from different vendors, supported by multiple support contracts. This creates a very complex environment that can be inefficient, costly to run and time consuming to manage. Damovo can help by offering a range of managed services for global organisations.
Damovo’s Global Managed IT Support Service enables a more cost-effective, and efficient way of providing desktop support services for your employees. Our approach of understanding firstly what you require, and then delivering exactly that will save you time and money. It will also significantly improve the levels of service you receive by tailoring the support skillsets to your actual requirements.