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Whitepaper, Guides & More

Get valuable insights on how our world of modern communication is changing, and how these changes can drive improvement for your business.

Cisco AI: Building the Future-Ready Enterprise
21/10/2025

What AI solutions does Cisco offer today? What role does the ‘One Cisco’ approach play? And what does the roadmap look like? Our new whitepaper ‘Cisco AI’ provides answers. Compact, understandable and to the point.

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Decision Guide: Penetration Testing vs Red Teaming vs Purple Teaming
04/08/2025

Compare Penetration Testing, Red Teaming, and Purple Teaming and find out which approach best fits your organisation’s security goals.

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Unified Communications: A key enabler in a hybrid workplace approach
10/02/2025

This whitepaper, based on a survey of 120 IT leaders, explores the role of Unified Communications in hybrid workplaces. It highlights key trends such as cloud adoption, security challenges, and AI’s impact on communication.

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Optichannel Strategies for Contact Centre
05/12/2024

How can your contact centre better meet customer expectations? This whitepaper introduces Optichannel, a strategy focused on optimising the channels customers use most. Find out how this approach can improve customer satisfaction, support your team’s efficiency, and manage costs while building a more reliable contact centre. Download the whitepaper to explore practical insights and steps to get started.

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6 Key UC Trends
27/11/2024

We have analysed key trends shaping the decisions of IT leaders today. From the rise of Hybrid UC to the role of GenAI, get the insights you need to stay ahead in 2025 and beyond.

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Connecting Success – The Strategic Importance of Enterprise Networks
30/09/2024

With technology moving fast, enterprise networks need to keep up. Is your network ready for what’s coming next? Our new whitepaper gives you the facts and insights you need to stay ahead.

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Good Practices For Cyberresilience
15/08/2024

How do you protect your organisation against cyber attacks? First, start by getting the basics right: prevention, detection, and response.

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How to Balance Regulations, Budget, and Cybersecurity Threats
15/08/2024

Changes to data security regulations across Europe mean firms must invest in cybersecurity technology and skills. Doing so can drive business success if leaders work to a cohesive strategy that aligns security and business needs.

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Webinar Recordings

Missed a live session? Watch the recordings here.

AI, CX & Data Security for Public Sector and Healthcare
14/07/2026

GERMAN WEBINAR RECORDING

In this joint webinar webinar with our partner Zoom you’ll learn about:

  • Key findings from the Cavell study
  • Do’s and Don’ts for the use of AI in the public sector
  • Live demonstration of the Zoom Virtual Agent for the public sector and healthcare
  • Discussion on the Trust Centre, data protection and compliance

Watch recording
Identifying security vulnerabilities in voicebots
13/07/2026

GERMAN WEBINAR RECORDING

In this webinar you’ll learn about:

  • Key voicebot security risks
  • Guardrails and AI protection tools
  • Practical voicebot pentesting approaches

 

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Voicebots: Customer Expectations vs Reality
02/12/2025

GERMAN WEBINAR RECORDING

In this webinar you’ll learn about:

  • What two public sector organisations achieved with Voicebots
  • Comparison of customer expectations with the capabilities of leading German manufacturers of AI voicebots
  • What to consider when choosing between Parloa and Cognigy

 

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Cisco Webex AI: Rethinking Smart Collaboration and Contact Centres
29/05/2025

GERMAN WEBINAR RECORDING

In this webinar you’ll learn about:

  • AI functions of Cisco Webex: Automatic summaries, intelligent assistants & more
  • Webex AI Agent
  • AI Assistant for Webex Contact Centres

 

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Mitels Virtual Care Collaboration Service (VCCS)
26/02/2025

GERMAN WEBINAR RECORDING

  • Live demo of the VCCS platform
  • Best practices for integration into existing workflows

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Optimise network operation and minimise security risks
21/01/2025

GERMAN WEBINAR RECORDING

Stefan Ilchmann, Field CTO Enterprise Networks, shows how modern managed services such as Damovo’s Meraki-as-a-Service (DMaaS) use intelligent automation to help IT teams make networks more transparent, scalable and secure

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The Strategic Importance of Enterprise Networks in a Hyper-Connected Digital World
02/12/2024

  • Understand the Role of Enterprise Networks: Learn how your network can directly impact business success.
  • Prepare for the Future: Get a clear overview of the key factors to consider when transforming your network.
  • Explore Technical Innovations: Discover advancements that can increase your network performance.

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Voice Bots in the Insurance Industry – A Concrete Customer Example
27/11/2024

GERMAN WEBINAR RECORDING

Find out in this webinar:

  • What challenges and solutions arise when implementing voice bots
  • How both insurers and policyholders benefit from this technology
  • Best practices to maximise the use of voice bots

Watch recording