Mitel’s Virtual Care Collaboration Service
Easy, secure video communication for healthcare teams, patients, and families.
Rethinking digital patient care
Healthcare providers face barriers like rising costs, communication gaps, and resource limitations, making patient engagement more challenging.
Mitel’s Virtual Care Collaboration Service is an encrypted, download-free telehealth platform that connects healthcare teams, patients, and families.
It enables secure, confidential interactions across devices and locations and patient-centric care. From home care to virtual consultations, it offers the flexibility to meet different healthcare needs.
Key Benefits of VCCS
Flexible Deployment
Built with cloud-first technology, VCCS also supports on-premises and hybrid models. This makes VCCS suitable for both public and private healthcare providers, who are obliged to comply with strict regulations and maintain data sovereignty.
No Downloads Needed
VCCS uses WebRTC technology to deliver secure, high-quality video consultations directly through browsers, eliminating the need for additional software installations and simplifying the user experience.
Versatile applications
Designed for seamless integration, VCCS goes beyond e-consultations by connecting with medical devices, enables AR-assisted clinical encounters, streamlines e-consent for trials, and supports expert training programs.
Privacy and Cybersecurity Measures
VCCS enables secure communication between patients and healthcare professionals via video, audio, screen sharing, chat, and encrypted file transfers. Built-in encryption ensures that all interactions remain confidential. Additionally, there is no need to download, install, or manage a separate client application.
Streamlined Care Coordination
From proactive and preventative care to triage, inpatient stays, community care and recovery, VCCS helps to manage staff, patients, and resources with an integrated scheduling system.
Real-Time Patient Insights
Medical staff get on-screen overlays with patient history and condition summaries during consultations, providing valuable context for diagnostics and ongoing care.
Enhanced Remote Examinations
With patient consent, clinicians can conduct remote exams, record images and notes, and securely upload medical data (e.g., temperature, respiratory rate, blood pressure) to support clinical decision-making.
Capabilities
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Supports all deployment types (On-premises, hybrid and secure cloud)
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End-to-end encrypted communication
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Integration with existing EHR systems (electronic health record)
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Integration with OpenScape Health Station HiMed
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Intelligent Workflow Management
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Integrated Scheduling
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AR/VR for patient consultations and expert to expert interactions
VCCS Demand-Led Use Cases
Virtual Patient Consultation
E-consultation for improved patient experience.
Digital Patient Connect Service
Orchestration of IT and application landscape. Intelligent workflows.
Patient Homecare
Monitoring and alarming for individuals or groups of people.
XR enhanced Patient Care
3D visualisation and simulation of medical procedures and results.
Expert to Expert Service
Assisted remote triage and surgery.
E-Consent for clinical trials
Electronic consent and patient-submitted results.