The success factor of the solution approach is the integration of the existing systems and the use of Damovo applications, so that a seamless and almost fully automated sequence of all steps in the breakdown scenario is made possible.
The Damovo application “Easy PnP+” is used to create configuration templates for a total of three different switch types as well as two router variants and provide them with the variable values of the 320 network devices via simple import functions.
The transparent overview makes it easier to plan and budget for the acquisition of new IT equipment.
With a reporting and analytics tool, data from different data sources is accumulated and summarized in a central overview – the “Resource Pool Viewer”.
The automated display of data conserves resources and reduces the workload of the service unit staff.
A low-code platform is used to write an app for the customer that provides relevant data to the sales staff in a clear and mobile format.
Enables the employee to be more agile, and also simplifies the ordering process.
With the Damovo Assistant app, the familiar features of a assistant solution can also be put into operation on the new IP telephony system - enabling the routing of calls from one or more devices to a designated person. This is a call distribution control system that enables the routing of calls from one or more devices to a designated person