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Contact Centre Solutions

Digitisation creates new business opportunities and customer communication channels.
Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies.

Whether on premise or in the cloud, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.

Improve customer experience

Maximise operational efficiency

Optimise workforce

Take control of compliance

Enable permanent cost control


Are you ready to optimise your contact centre?

Our solution portfolio at a glance:

Contact centre infrastructure

It is essential that your contact centre infrastructure supports your business processes and customer service goals in today’s digital world. Damovo offers you tailored solutions for inbound and outbound multichannel contact centers that create the basis for excellent customer service, whilst guaranteeing security, compliance and business continuity.

Download contact centre overview

Customer experience applications

In an increasingly customer-centric world, it is becoming more important to offer a personalised experience to your customers. They need to be able to contact you when they want, where they want and how they want – via telephone, video, web-chat, e-mail or social media.

We offer solutions that will optimise your customer interaction channels – ensuring that they are fully integrated into your CRM platform. This gives you everything you need at your fingertips to deal with a customer query. We also give you the interaction and analysis tools to ensure that you constantly improve the quality of your customer experience.

Download contact centre overview

Contact centre application integration

Your contact centre can be improved through the integration of business applications such as UC&C, CRM or ERP. The use of unified communications and collaboration (UC&C) tools will enable your agents to quickly incorporate back office workers into discussions with customers when necessary – via video calling, desktop sharing and chat. This more integrated approach will enable faster problem resolution.

Download contact centre overview

Workforce empowerment

The variety of available communication channels, applications and process workflows means increased complexity for your contact centre agents during the course of one customer interaction. We will work with you to develop solutions that will simplify your customer interactions, analyse, optimise and automate workflows and improve contact times.

Our solutions are easily integrated into different applications and systems, giving your agent everything they need to help them focus firmly on the customer.

Download contact centre overview

Why are we the right partner for you?

Highest accreditations with the market leading contact centre technology partners.

Extensive and established partner network with leading technology partners such as Avaya, Interactive Intelligence, Mitel, NICE, Sikom

More than 200 contact centre customers with over 25,000 agents trust in our expertise

Extensive in-house contact centre consulting & programmer knowledge

Highest satisfaction ratings from our customers – especially for critical business processes

Customer Voice

"By engaging Damovo as our general contractor, the implemented call centre services now allow our personnel to be reached over longer business periods than before. We can offer more personal connectivity and have a measurable service level.”

"With the solution implemented by Damovo we are in a position to meet the statutory requirements of the banking business. The consultation meetings relevant to all transactions are recorded in a proper, auditable and legally compliant fashion, and will be available for research purposes for several years. This creates certainty and trust, reinforcing customer satisfaction."

„We have now laid the foundations and our set-up is future-proof. The new IP solution by Damovo provides high-performance functionality in the core areas of IP telephony, contact centre and unified messaging. It’s easy to manage, has a modular set-up and can be modified or expanded at any time.”

What are the trends, where is there demand for investment and what are the top challenges facing the contact centre industry?

 

 

To help answer these questions, Damovo teamed up with PAC to conduct a survey among visitors to its stand at CCW 2016 – the leading contact centre trade fair in Europe.

Read our CCW 2016 Trend Analysis for more information!