Video, chat, voice, fax, email, social media, co-browsing and screen sharing – let’s create an outstanding, seamless customer journey!
Cognitive AI, speech-to-text, text-to-speech, intelligent waiting mechanisms, including call back and natural language processing, all create natural conversations – without the wait.
Reach customers on the right channel, at the right time, with the help of AI-powered systems and agent blending.
Voice recognition, chatbots and other self-service options drastically reduce agent time allocation and give them enough time for complex processes.
Provide stable, easy-to-use IT infrastructure with a tailored user interface, automate routine tasks to make work more meaningful, and use multi-channel, real-time analytics to prompt next actions.
Enable high-quality hybrid working for work-life balance and offer customised on-demand e-learning that supports the mental and physical health of your employees.
Unlock the potential of your contact centre with Damovo. We specialise in delivering seamless, end-to-end contact centre solutions tailored to your business needs.
We apply our many years of expertise in the planning and implementation of various contact centre solutions in a targeted and profitable way for you. We want to understand your individual requirements for a future CX solution and use them optimally in the solution-finding process.
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
A cloud contact centre solution is a web-based customer service platform hosted on the cloud, providing flexible, scalable, and cost-effective customer interaction capabilities. With a CCaaS solution, businesses can benefit from the advantages of the cloud without having to worry about the installation, maintenance, and operation.
To ensure the best possible customer service can be delivered, integrated third-party solutions let your agents easily involve back-office workers, use available data from several systems, and streamline customer service processes.
Damovo set up a highly available private voice cloud for the customer based on Avaya Aura and combining 16,000 endpoints in 23 countries. The solution was implemented in just 16 months.
Damovo has implemented a comprehensive unified communications solution that enables seamless communication both internally and externally. Mitel’s MiCC Enterprise was implemented to manage patient appointments and support multiple contact centres.
After analysing the various providers in detail, the decision was made in favour of an Avaya Aura UCC/CC platform. This was integrated into the university’s existing IT environment, with the telephony solution being fully integrated into Google GSuite.
After analysing the options and weighing up various aspects, the customer opted for a cloud contact centre solution in combination with a customised CRM dashboard. Customers are offered a faster service.
For over 50 years, we’ve developed an extensive network of world-class technology partners, enabling us to offer you the best solutions.
In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication.
Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.
Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premise, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.
Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.
Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.
We can now set up all call flows, simply by copy-pasting and dragging and dropping.
Damovo are big enough to take control of a complex task. But they’re not so big that we didn’t matter to them. They care that they deliver – which is so important.
Providing a positive, personalised guest experience is very important to us. The integration of mobile MiCollab Client Softphones has allowed us to go even further. Our staff can now view relevant guest information on every call, via every device – which means we can answer promptly, in the right language.
Achieving digital success for your business is about more than technology. It’s about challenging assumptions, developing skills, changing attitudes and constantly building for the future. It’s about people. It’s about strategy. For more than 50 years, our role has been to bring technology, people and strategy together to drive businesses forward.
Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.
Contact usImportant maintenance work on our service portal is scheduled for Sunday, 15th September from 8 am – 11 am CEST. This service will be temporarily unavailable. If you have any questions or concerns during this time, please contact our Call Centers.
