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Contact Centre

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Next-level Customer Experience

Your customers want an instant connection and a seamless experience. With the right contact centre solution, you can provide it.
We give you the ability to deliver an omni-channel, 24/7 experience that delights customers – and boosts employee satisfaction too.
Let customers reach you faster – and give your agents the ability to follow customer journeys across multiple channels.
Let the technology do the heavy lifting of routing, monitoring and managing calls, chats, emails and allow your customers to self-serve and set up call-backs.
Keep your best agents by improving their work experience with technology.
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Your Benefits

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Transform Customer Experience

Video, chat, voice, fax, email, social media, co-browsing and screen sharing – let’s create an outstanding, seamless customer journey!

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Eliminate Waiting Time

Cognitive AI, speech-to-text, text-to-speech, intelligent waiting mechanisms, including call back and natural language processing, all create natural conversations – without the wait.

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Increase Productivity

Reach customers on the right channel, at the right time, with the help of AI-powered systems and agent blending.

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Reduce Agent Time Allocation

Voice recognition, chatbots and other self-service options drastically reduce agent time allocation and give them enough time for complex processes.

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Empower Your Teams

Provide stable, easy-to-use IT infrastructure with a tailored user interface, automate routine tasks to make work more meaningful, and use multi-channel, real-time analytics to prompt next actions.

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Support Your Teams

Enable high-quality hybrid working for work-life balance and offer customised on-demand e-learning that supports the mental and physical health of your employees.

How we support you

Unlock the potential of your contact centre with Damovo. We specialise in delivering seamless, end-to-end contact centre solutions tailored to your business needs.

CC Phases
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1  Phase
Understand & Consult
We begin by understanding your business needs and objectives, conducting thorough assessments to identify challenges and opportunities.
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2  Phase
Design
Our experts create tailored solutions, designing contact centre architectures and workflows that align with your goals and optimise efficiency.
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3  Phase
Deploy
We implement robust and secure solutions, ensuring seamless integration with your existing infrastructure while minimising disruption.
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4  Phase
Operate
We provide ongoing support and maintenance to keep your contact centre running smoothly, monitoring performance and addressing issues proactively.
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5  Phase
Improve
Continuously progressing, we analyse insights to refine strategies, enhance efficiency, and deliver superior customer experiences.
Who trusts us
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Our Offering

Contact Centre Consulting

We apply our many years of expertise in the planning and implementation of various contact centre solutions in a targeted and profitable way for you. We want to understand your individual requirements for a future CX solution and use them optimally in the solution-finding process.

On-Premise Contact Centre Solutions

With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.

Cloud Contact Centre Solutions

A cloud contact centre solution is a web-based customer service platform hosted on the cloud, providing flexible, scalable, and cost-effective customer interaction capabilities. With a CCaaS solution, businesses can benefit from the advantages of the cloud without having to worry about the installation, maintenance, and operation.

Contact Centre Integrations

To ensure the best possible customer service can be delivered, integrated third-party solutions let your agents easily involve back-office workers, use available data from several systems, and streamline customer service processes.

Driving innovation - for your future

In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication. 

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Improve Connectivity
Unified Communications

Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.

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We Communicare
Contact Centre

Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premise, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.

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Connect Smarter, Grow Faster
Enterprise Networks

Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.

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Beyond being compliant
Cybersecurity Solutions

Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.

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Who we are

2,600+

Customers

50+ Years

Experience

600+

Employees worldwide

150+ Countries

Supported

Achieving digital success for your business is about more than technology. It’s about challenging assumptions, developing skills, changing attitudes and constantly building for the future. It’s about people. It’s about strategy. For more than 50 years, our role has been to bring technology, people and strategy together to drive businesses forward.

Let's chat! We're here to help.

Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.

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