Global Services

Your ICT environment needs to be cost efficient, reliable, and continually optimised to meet your constantly evolving business needs.

We have been providing business critical support to customers across the world for more than 50 years. Our experts will help you to choose the best-fit technologies and services that match your specific needs – and your budget.

Our particular strength lies in our operational support services. ServicePlaza is a modularly designed operating platform designed by Damovo which will support you in automating and streamlining your processes, and creating transparency across your organisation.

ServicePlaza will give you the freedom to innovate, minimize risk and make the right decisions to be ready for the digital future.

Be properly equipped for the digital future

Streamline processes

Create more time for innovation

Insource or outsource?

Are you ready for the digital future?

Our solution portfolio at a glance:


Our experts use their extensive experience and knowledge of the industry to perform an analysis of your business. This then forms the basis for making recommendations which will set you up perfectly for the digitally transforming future.

Benefit from a comprehensive consulting approach that includes technology benchmarks, strategy developments in the scope of All IP, Contact Center,UCC and network design as well as network assessments, security audits and voice readiness checks.We will also advise you on the best procurement and operating model for your organisation.

Cloud versus on premises
In-house operation versus outsourcing

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Project & transition management

Any transition project carries risks. However our extensive knowledge and experience of implementation and migration projects helps to minimise these risks.
You can rely on our proven best practice methodologies (including PRINCE2, PMI and ITIL V4) and years of experience implementing complex projects across multiple geographies. Your project is in safe hands with our world class Project Managers and Programme Directors.
However - an IT project is only successful if the users benefit from working with the system.

An essential component of our project and transition management approach is modules from acceptance management, which can be assembled according to specific needs.
Such modules include the Change Readiness Check, the User Experience Portal (UXP) or Success Stories

More on Acceptance Management

Professional & integration services

We specialise in the provision and support of unified communications & collaboration, contact centres and enterprise network technologies, both on-premise and cloud-based. We not only understand the technology, but also the business processes that best support both the technology and the business.
We implement solutions, expand existing capabilities and integrate the relevant applications for you.
The open APIs and the expertise of our software development team enables us to meet your individual customer requirements quickly and on demand.

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Service support

Our team of experts offer speedy and competent support - from registering your service request right through to providing a resolution. Our multilingual Customer Service Centre is available around the clock, 365 days a year, across all service levels.

Key operational centres of excellence are resourced by a network of highly trained and accredited IT professionals across a broad range of technologies – ensuring that you get the best possible service at all times.

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Managed services

Managing the people, processes and technologies within your ICT environment can be time-consuming, complex, expensive, and also detract focus from your core business.

We can take the burden of this away from you with a wide portfolio of managed services that will ensure your ICT estate is being seamlessly managed and supported. Our ability to find the right mix of automation level and standardisation combined with the flexibility of our services, processes and staff is our recipe for success in ensuring outstanding collaboration with your employees, customers and partners.

As your IT service partner our goal is to keep disruptions to a minimum. We will proactively monitor your IT environment and identify potential downtime issues before they become a problem for you and your customers.

We use our modular operating platform ServicePlaza to control and administer large managed service contracts.

This web-based platform offers a self-service portal that can be used to trigger orders, automate configuration changes and generate invoices at the touch of a button.

Damovo Managed Services means
simplicity - efficiency - automation – transparency for our customers.

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System Integrator services

As a systems integrator you are expected to deliver increasingly complex services in a single managed offering. The challenge is that it may not be commercially viable to create the capability needed to deliver all of the services your customers want. This is where we can help.

We offer global managed service capability in voice, desktop support, contact centre and enterprise networks. Using our flexible resourcing model and network of accredited partners we can work seamlessly as part of your team to offer your customer a competitive international service delivery model.

Find out how we can help you to support your international customers, drive incremental business outside of your core markets, and improve your value proposition with your customers.

Download Services for Systems Integrators overview

Why are we the right partner for you?

Global Managed Network Operations Centre with centres of excellence in Brussels, Dublin, Dusseldorf and Warsaw, managing 1.9M end points worldwide

+82% First Contact Resolution (FCR)

Ability to support
150+ countries through our global services division

Damovo is group-wide ISO 27001 and 9001 certified

We always provide a custom-optimised service concept independent of the delivery model

Awarded LEADER in the categories "Digital Workplace of the future 2019" & "Network-Software Defined Solutions & Services 2019" by ISG

Customer Voice

"Damovo convinced us with their consistent, technologically perfected and future-oriented concept.”

“Damovo provided us with excellent support throughout the entire project. We are looking forward to an increase in the efficiency of our business processes as a result of using new, innovative functionalities. The solution will also help us to highlight our position on the market as a modern, emerging employer.”

“We have been working with Damovo in other areas for more than 20 years and have come to value the company as a highly competent and reliable partner.”

Create time for innovation!

Free up time for your digitisation projects by outsourcing some of your IT services support.

Download our guide "Managed Services – create time for innovation" to hear 5 reasons why you can benefit from a Managed Services approach.