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Digital Customer Service
in 2019

Has digitisation and artificial intelligence arrived in reality?

As part of our study "Digital Customer Service in 2019" we got to the bottom of this question by asking contact centre decision makers for their views.

The study revealed that although most companies have already initiated some measures to digitise customer service, their overall strategy is still in its infancy in terms of quality, flexibility and customer service innovation.

Download our latest Contact Centre research now to gain interesting insights and practical recommendations for action.