Düsseldorf, June 24, 2020 - Damovo, a global ICT managed service and solutions provider, has once again been honored at the "Top Service Germany Competition" for its high level of customer orientation and service quality. Among other things, the company impressed the jury with its user experience portal, securing itself a place amongst the top ten of all participating B2B companies. The cross-industry competition takes place annually and was initiated by the management consultancy ServiceRating in cooperation with the Institute for Market-Oriented Management at the University of Mannheim, and the Handelsblatt newspaper. "We are delighted that our ideas for improvements in service have met with such a positive response from our customers. This award encourages us to implement further innovative measures and to break new ground in the process," says Dagmar Nies, Vice President Group Marketing at Damovo.
Explanatory videos from employees for employees
Damovo advises and supports its customers in the creation of project-related video portals. Via short video tutorials, company experts explain specific resolutions to problems and make them available to their colleagues on the platform. The aim is to involve employees in every new project and thus increase acceptance of the new solution.
Incentive program rewards dedicated customer efforts
In addition, Damovo's internal corporate values were also a decisive factor for the positive assessment in the Top Service Germany competition. "In order to increase the customer orientation of our employees, we have introduced a special incentive program," explains Nies. "Employees can nominate their colleagues if they live our values and demonstrate them in a special way to the outside world - for example, through focused commitment to the customer.
Further development of service quality
The Top Service Germany competition is regarded as a measuring instrument for the customer orientation of companies. The classification is based on the so-called “focus model” and takes a holistic view of the customer and management perspective. Based on the evaluation of self-perception and external perception, the participants receive recommendations for action to further improve their service quality. "The competition result provides the participants with a nationwide comparison of how they are positioned in terms of customer satisfaction and customer loyalty," says Kai Riedel, Managing Director at the management consultancy ServiceRating. "The fact that Damovo is once again among the top ten in the B2B sector shows that the company has consistently implemented our impulses and recommendations for action and thus constantly improved its service."
Further information on the competition and the prize winners can be found here: topservicedeutschland.de