Contact Centre
Sikom AgentOne®
An omni-channel platform to meet your individual needs
Sikom AgentOne® stands for maximum flexibility and efficiency, enabling your company to shape its digital transformation according to its own ideas. The freely configurable solution with a modular structure supports all channels: telephone, email, chat, social media and more. Thanks to the extensive basic modules, the Sikom AgentOne® AI Integration Platform and interfaces for external AI tools such as OpenAI, Google Gemini and Microsoft Copilot, you can offer your customers an optimal customer experience today and in the future.
Your Benefits
Personal communication
The software provides all the communication channels needed to process customer enquiries and offer personalised solutions while maintaining the human touch. With speech, call-back, email, chat, social media and messenger services, you can provide immediate support exactly where your customers request it.
Cross-channel routing
A key function of Sikom AgentOne® is cross-channel routing. It ensures seamless communication across different channels and helps to improve customer experience.
Flexible business rules
Implementing business rules flexibly and without limitation via Java gives you the freedom to customise your processes to suit your needs.
Efficient campaigns
Thanks to the powerful dialler that optimises your outbound communication, you can reach customers more efficiently. By automatically dialling and prioritising calls, the dialler ensures fast connections, maximises agent productivity and minimises waiting times between calls.
Always up to date
Use the AgentOne® statistics module for your evaluations. It collects and stores all reporting and statistical information and synchronises data in real time. This gives you an overview of the parameters that are important to you at all times.
Microsoft Teams certification
Sikom is the first and so far only German contact centre manufacturer whose solution is Microsoft Teams certified. The Sikom ContactCenter App has also received Microsoft Office 365 certification and is available in the MS Office Store.
With Damovo & Sikom into the future: reliable and dependable
Future Technologies & Innovative SolutionsMore Than Just Traditional Communication Solutions
Sikom goes beyond traditional communication solutions by providing your company with access to relevant future technologies. These include AI, speech recognition, intelligent call recognition, and interfaces to AI and LLM technologies. These innovative solutions enable you to extract data efficiently, forming the basis for advanced data analysis and decision-making.
Cost-effectiveness and long-term cost stabilityWe offer you planning security
In addition to technological excellence, Damovo offers an economical and long-term stable cost structure with Sikom. A fair price and a long price guarantee are at the forefront and offer you planning security. Flexibility in the event of fluctuations in usage, especially in exceptional situations such as disasters or emergencies, ensures continuous performance.
Partnership on equal termsBenefit from fast accessibility and efficient communication
Our Offering
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
Who trusts us
Additional Offering
Contact Centre Consulting
We apply our many years of expertise in the planning and implementation of various contact centre solutions in a targeted and profitable way for you. We want to understand your individual requirements for a future CX solution and use them optimally in the solution-finding process.
Cloud Contact Centre Solutions
A cloud contact centre solution is a web-based customer service platform hosted on the cloud, providing flexible, scalable, and cost-effective customer interaction capabilities. With a CCaaS solution, businesses can benefit from the advantages of the cloud without having to worry about the installation, maintenance, and operation.
Contact Centre Integrations
To ensure the best possible customer service can be delivered, integrated third-party solutions let your agents easily involve back-office workers, use available data from several systems, and streamline customer service processes.
How we support you
Unlock the potential of your contact centre with Damovo. We specialise in delivering seamless, end-to-end contact centre solutions tailored to your business needs.
We begin by understanding your business needs and objectives, conducting thorough assessments to identify challenges and opportunities.
Our experts create tailored solutions, designing contact centre architectures and workflows that align with your goals and optimise efficiency.
We implement robust and secure solutions, ensuring seamless integration with your existing infrastructure while minimising disruption.
We provide ongoing support and maintenance to keep your contact centre running smoothly, monitoring performance and addressing issues proactively.
Continuously progressing, we analyse insights to refine strategies, enhance efficiency, and deliver superior customer experiences.
Driving innovation – for your future
In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication.
Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.
Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premises, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.
Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.
Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.
Who we are
Achieving digital success for your business is about more than technology. It’s about challenging assumptions, developing skills, changing attitudes and constantly building for the future. It’s about people. It’s about strategy. For more than 50 years, our role has been to bring technology, people and strategy together to drive businesses forward.
Let’s chat! We’re here to help.
Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.
