Contact Centre
Zoom CX
Unified Communications and Customer Experience Platform
Zoom CX delivers an AI-first, all-in-one platform that unifies cloud telephony, meetings, chat and contact center on one secure cloud foundation. Its three core solutions – Zoom Phone, Zoom Contact Center and Zoom Customer Experience – streamline operations, boost productivity and raise CSAT. Deep AI Companion integration automates notes, summaries and self-service, letting employees and customers connect instantly across channels while giving a future-proof, easily managed stack. It deeply integrates with existing voice platforms offering hybrid solutions.
Your Benefits
One Unified Approach
Zoom brings meetings, team chat, cloud phone, and contact-center into one intuitive client. Staff jump from chat to call to video without re-joining, while IT streamlines licensing, support, and security on a single cloud stack. It provides flexilibity according to the needs and challenges
Hybrid & Best-of-Breed
Run Zoom Phone stand-alone, inside Microsoft Teams, in collaboration with existing voice solutions, hook the contact center to leading CRMs, and keep preferred carriers via BYOC. This hybrid model protects past investments while adding modern, AI-driven features.
True Omnichannel CX
Zoom Contact Center + Virtual Agent cover voice, video, chat, SMS, and social. Customers start on any channel and escalate to video with full context; agents gain a 360° history for faster, more personal service.
AI-Powered Efficiency
Zoom AI Companion auto-creates call & meeting summaries, action items, and voicemail task lists. Employees and agents spend less time note-taking and more time solving problems, boosting productivity across every channel.
Global 99.999 % Uptime
A worldwide, redundant network and 99.999 % SLA keep voice and CX services online. Encryption, SOC 2, ISO 27001, and GDPR compliance give CIOs the resilience and security needed for mission-critical workloads.
Insightful Dashboards
Unified dashboards track sentiment, queue KPIs, and AI insights across phone, meetings, and contact-center. Supervisors drill into trends in one portal instead of stitching reports from multiple tools.
Stay ahead with AI-powered features across the Zoom platform
Zoom keeps evolving with an AI-first approach. New features are added regularly to improve meetings, chats, calls, and customer service. With tools like the Zoom AI Companion, you benefit from smart insights, automation, and predictive engagement. The platform grows with your needs, no rip-and-replace needed. As your business changes, Zoom gives you the tools to stay efficient, responsive, and ready for what’s next.
7 M+ Zoom Phone seats & growing
Zoom has surpassed 7 million paid Zoom Phone seats less than five years after launch.
AI Companion included
Zoom AI Companion is included at no additional cost for customers with paid Zoom services.
2,500+ marketplace apps
The Zoom App Marketplace lists 2,500+ pre-built apps & integrations, extending Zoom into any workflow.
Five-nines reliability
Zoom Phone delivers a 99.999 % uptime SLA and optional Local Survivability to keep calls flowing during outages.
Zoom: UC and CX in one platform – simple, smart, and scalable
Zoom brings together cloud telephony, video, chat, and contact center in one platform. With AI built in, it helps your teams work smarter and support customers faster. Zoom Phone, Zoom Contact Center, and Zoom CX are easy to use and quick to deploy. Everything works together seamlessly and across devices, locations, and teams. Whether you’re streamlining internal comms or improving service, Zoom gives you a flexible solution that fits today and grows with you.
Zoom Contact CenterAI-powered support across voice, video, chat, and more
Zoom Contact Center combines voice, video, chat, and social channels with built-in AI. It boosts self-service through Zoom Virtual Agent and routes requests smartly to the right agents. AI helps teams work faster and smarter, while managers get real-time insights to improve service quality across every channel.
Zoom PhoneCloud telephony with AI and full Teams integration
Zoom Phone is a cloud-based phone system with advanced features and full Microsoft Teams integration. It adds call queues, IVR, SMS, and voicemail, plus AI for transcripts, summaries, and task tracking. Built for reliability, it offers strong uptime and easy admin. Use it standalone or with Teams, without disrupting workflows.
Zoom Virtual AgentConversational AI chatbot for fast, 24/7 self-service across channels
Zoom Virtual Agent automates support across chat, app, and web. It handles complex questions with AI, cuts wait times, and hands off chats to live agents when needed without losing context. It connects to your systems for personalised answers and tracks performance with built-in dashboards. Fast, smart support, day and night.
Our Offering
Cloud Contact Centre Solutions
A cloud contact centre solution is a web-based customer service platform hosted on the cloud, providing flexible, scalable, and cost-effective customer interaction capabilities. With a CCaaS solution, businesses can benefit from the advantages of the cloud without having to worry about the installation, maintenance, and operation.
Who trusts us
Additional Offering
Contact Centre Consulting
We apply our many years of expertise in the planning and implementation of various contact centre solutions in a targeted and profitable way for you. We want to understand your individual requirements for a future CX solution and use them optimally in the solution-finding process.
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
Contact Centre Integrations
To ensure the best possible customer service can be delivered, integrated third-party solutions let your agents easily involve back-office workers, use available data from several systems, and streamline customer service processes.
How we support you
Unlock the potential of your contact centre with Damovo. We specialise in delivering seamless, end-to-end contact centre solutions tailored to your business needs.
We begin by understanding your business needs and objectives, conducting thorough assessments to identify challenges and opportunities.
Our experts create tailored solutions, designing contact centre architectures and workflows that align with your goals and optimise efficiency.
We implement robust and secure solutions, ensuring seamless integration with your existing infrastructure while minimising disruption.
We provide ongoing support and maintenance to keep your contact centre running smoothly, monitoring performance and addressing issues proactively.
Continuously progressing, we analyse insights to refine strategies, enhance efficiency, and deliver superior customer experiences.
Driving innovation – for your future
In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication.
Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.
Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premises, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.
Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.
Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.
Who we are
Achieving digital success for your business is about more than technology. It’s about challenging assumptions, developing skills, changing attitudes and constantly building for the future. It’s about people. It’s about strategy. For more than 50 years, our role has been to bring technology, people and strategy together to drive businesses forward.
Let’s chat! We’re here to help.
Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.
