Contact Centre
Genesys Cloud CX
Genesys Cloud CX is All-in-one
The Genesys Cloud is an all-in-one solution that enables you to optimally orchestrate traditional and modern communication channels and applications. Thanks to AI-driven support, you can significantly improve the customer experience. The solution provides a 360-degree view of your customers’ existing data and customer journeys. Genesys Cloud not only puts the focus of your customer service on the customer experience, but also on employee satisfaction. Processes can be made significantly more efficient and your business outcome increased.
Your Benefits
Everything from a Single Source
Genesys Cloud is an all-in-one omnichannel solution – from ACD and IVR to workforce management, analytics and AI-supported functions. Benefit from the multitude of available and integrable digital contact channels and the possibilities during the interaction, such as UC & collaboration tools, co-browsing, knowledge management, and much more.
Focus on Your Customers
All functions and services are geared towards the needs of your customers. This includes personalized interactions, omnichannel communication, contextual communication, high availability, fast response times and real-time analysis. This increases customer satisfaction and promotes long-term relationships.
Just as you need it
Flexibility is a top priority at Genesys. Whether hybrid, cloud-only, a global or local installation – working from anywhere is guaranteed. The solution also offers you unlimited scalability and rapid deployment, with a reference time of just four days to log in.
Future-proof Solution
Genesys Cloud is regularly updated with new functions and improvements. It grows with your requirements and can be introduced gradually. The speed and scope are determined by you. Thanks to continuous further development with AI-supported functions, you are ideally equipped for the future.
Improved Collaboration
Collaboration between agents, teams and departments is significantly improved by integrations with third-party applications such as Microsoft Teams. Both your customers and employees will also benefit from using the additional modules for communication and collaboration provided by Genesys.
Smart Tools for Employees
Genesys Cloud offers many smart tools that actively support and relieve employees in their work. Whether complete or partial automation of processes, agent scripts, ready-made answers or automatic replies – your employees receive the support they need to provide excellent service.
Open, User-friendly, Flexible and Secure
Open data access enables customised analytics and reporting, while open APIs, AppFoundry and standard integrations offer a wide range of integration possibilities. Genesys Cloud is available globally and can be customised to meet the needs of companies of any size. The solution offers high availability and resilience to ensure your contact centre is always available. It is also certified to the highest security standards.
Innovation & Agility
The microservice-based architecture with API-first development enables innovation and agile customisation, such as the quick and easy integration of new functions and applications.
Simple & Intuitive Operation
Genesys Cloud offers a user-friendly interface for agents and administrators. Comprehensive training resources from Genesys and Damovo support companies during implementation.
Data Protection & IT Security
The platform has all the necessary certifications for data security and has proven its adherence to global compliance and IT security requirements many times over.
Genesys and Damovo – a Competent Team
Experience-Driven Contact Centre SolutionsBenefit from our Comprehensive Contact Centre Expertise
Damovo is Your Trusted PartnerCertified Expertise from Deployment to Customisation
A Strong Customer Base & Convinced AnalystsGenesys Cloud: Trusted by Businesses Worldwide
More than 4,000 companies trust Genesys Cloud to orchestrate their customer experience. And the number is growing every day. Gartner has once again recognised Genesys and its CX solution as a Leader in the Gartner Magic Quadrant for CCaaS Solutions.
Our Offering
Cloud Contact Centre Solutions
A cloud contact centre solution is a web-based customer service platform hosted on the cloud, providing flexible, scalable, and cost-effective customer interaction capabilities. With a CCaaS solution, businesses can benefit from the advantages of the cloud without having to worry about the installation, maintenance, and operation.
Who trusts us
Additional Offering
Contact Centre Consulting
We apply our many years of expertise in the planning and implementation of various contact centre solutions in a targeted and profitable way for you. We want to understand your individual requirements for a future CX solution and use them optimally in the solution-finding process.
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
Contact Centre Integrations
To ensure the best possible customer service can be delivered, integrated third-party solutions let your agents easily involve back-office workers, use available data from several systems, and streamline customer service processes.
How we support you
Unlock the potential of your contact centre with Damovo. We specialise in delivering seamless, end-to-end contact centre solutions tailored to your business needs.
We begin by understanding your business needs and objectives, conducting thorough assessments to identify challenges and opportunities.
Our experts create tailored solutions, designing contact centre architectures and workflows that align with your goals and optimise efficiency.
We implement robust and secure solutions, ensuring seamless integration with your existing infrastructure while minimising disruption.
We provide ongoing support and maintenance to keep your contact centre running smoothly, monitoring performance and addressing issues proactively.
Continuously progressing, we analyse insights to refine strategies, enhance efficiency, and deliver superior customer experiences.
Driving innovation – for your future
In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication.
Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.
Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premises, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.
Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.
Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.
Who we are
Achieving digital success for your business is about more than technology. It’s about challenging assumptions, developing skills, changing attitudes and constantly building for the future. It’s about people. It’s about strategy. For more than 50 years, our role has been to bring technology, people and strategy together to drive businesses forward.
Let’s chat! We’re here to help.
Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.
