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Webinar

Unlock Real ROI from
AI in Customer Experience

Join Damovo and Zoom for a practical live session on where AI is delivering value in customer experience,
how to identify the right opportunities and how to build on your existing technology.

22 September 2026

Live Zoom session

10:00 a.m. Irish time

45 minutes, including live Q&A

Live demonstration

See Zoom’s AI-powered CX capabilities in action

Register for the webinar

Move from AI ambition to measurable business value

AI is quickly becoming a priority for customer experience teams. The difficult part is deciding where to start, which use cases are worth pursuing and how to turn investment into measurable results.

In this 45-minute webinar, Damovo CX Consultant Lee Swire and Zoom CX Specialist Rob Wiles will examine where AI is already improving customer and agent experiences. They will discuss how to assess your current environment, identify practical opportunities and create a roadmap from initial discovery through to implementation and optimisation.

You will also see a live demonstration of Zoom’s AI-powered CX capabilities, including conversational AI, self-service automation, agent assistance, intelligent routing, knowledge recommendations and analytics.

The session will show why adopting AI does not necessarily require replacing your existing CX environment. Instead, you can build on your current investments and introduce AI where it addresses a clear customer or business need.

Save your spot

Our Customer Experience Experts

Lee Swire
CX Consultant, Damovo
Rob Wiles
ZCX Channel Manager EMEA, Zoom

What we’ll cover

  • Where AI is delivering value today

    Understand how organisations are using AI to improve customer interactions, employee support and operational efficiency.

  • AI-powered customer and agent experiences

    How AI can enhance self-service, agent performance, routing and customer insight

  • Live demonstration of Zoom’s CX capabilities

    See how Zoom applies AI across customer interactions and contact-centre workflows.

  • Finding the right starting point

    Learn how to assess your existing CX environment and identify opportunities that address specific business and customer needs.

  • From strategy to implementation

    Review a practical four-phase approach covering discovery, implementation, adoption and ongoing optimisation.

  • EU AI Act considerations

    Understand the main requirements for customer-facing AI, including transparency, data governance and human oversight.

  • Live Q&A

    Ask the Damovo and Zoom experts about your organisation’s CX priorities and implementation challenges.

Find the right starting point for AI in your CX environment

Join Damovo and Zoom to see what AI-powered customer experience looks like in practice and how you can introduce it without replacing everything you already have.

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