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Contact Centre

On-Premise Contact Centre Solutions

On-Premise Contact Centre: Meeting Your Unique Needs

However your organisation wants to deliver customer experience, our teams can give you the systems, hardware and support you need. On-premise contact centres can be either independent from or dependent on the UC platform. Independent solutions are usually more feature rich but dependent solutions can more cost-effective. Solutions from the same vendor often have been around for a long time, and tend to focus on calls and email handling. UC-independent solutions, on the other hand, can react more quickly to customer needs and offer new functions such as bots / AI.

Your Benefits

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Reliability and Performance

On-premise systems can provide you a more consistent performance since they are not dependent on internet connectivity or external service providers. This can lead to lower latency and fewer interruptions.

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Data Control and Security

On-premise solutions offer you greater control over data security and compliance. Sensitive information stays within the organisation’s own infrastructure, reducing risks associated with third-party data breaches.

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Customisation

Your organisation can tailor the system to their specific needs without the limitations that may come with cloud-based solutions. This allows for a higher level of customisation to fit your unique business processes and requirements.

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Cost Management

While the initial investment might be higher, on-premise solutions can have lower long-term costs by avoiding ongoing subscription fees. You also have more control over hardware and software upgrade schedules, potentially saving on operational expenses.

Our Offering

On-Premise Contact Centre Solutions

With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.

How we support you

Unlock the potential of your contact centre with Damovo. We specialise in delivering seamless, end-to-end contact centre solutions tailored to your business needs.

CC Phases
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1  Phase
Understand & Consult
We begin by understanding your business needs and objectives, conducting thorough assessments to identify challenges and opportunities.
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2  Phase
Design
Our experts create tailored solutions, designing contact centre architectures and workflows that align with your goals and optimise efficiency.
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3  Phase
Deploy
We implement robust and secure solutions, ensuring seamless integration with your existing infrastructure while minimising disruption.
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4  Phase
Operate
We provide ongoing support and maintenance to keep your contact centre running smoothly, monitoring performance and addressing issues proactively.
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5  Phase
Improve
Continuously progressing, we analyse insights to refine strategies, enhance efficiency, and deliver superior customer experiences.
Who trusts us
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Additional Offering

Contact Centre Consulting

We apply our many years of expertise in the planning and implementation of various contact centre solutions in a targeted and profitable way for you. We want to understand your individual requirements for a future CX solution and use them optimally in the solution-finding process.

Cloud Contact Centre Solutions

A cloud contact centre solution is a web-based customer service platform hosted on the cloud, providing flexible, scalable, and cost-effective customer interaction capabilities. With a CCaaS solution, businesses can benefit from the advantages of the cloud without having to worry about the installation, maintenance, and operation.

Contact Centre Integrations

To ensure the best possible customer service can be delivered, integrated third-party solutions let your agents easily involve back-office workers, use available data from several systems, and streamline customer service processes.

Driving innovation - for your future

In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication. 

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Improve Connectivity
Unified Communications

Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.

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We Communicare
Contact Centre

Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premise, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.

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Connect Smarter, Grow Faster
Enterprise Networks

Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.

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Beyond being compliant
Cybersecurity Solutions

Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.

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Who we are

2,600+

Customers

50+ Years

Experience

600+

Employees worldwide

150+ Countries

Supported

Achieving digital success for your business is about more than technology. It’s about challenging assumptions, developing skills, changing attitudes and constantly building for the future. It’s about people. It’s about strategy. For more than 50 years, our role has been to bring technology, people and strategy together to drive businesses forward.

Let's chat! We're here to help.

Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.

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