However your organisation wants to deliver customer experience, our teams can give you the systems, hardware and support you need. On-premise contact centres can be either independent from or dependent on the UC platform. Independent solutions are usually more feature rich but dependent solutions can more cost-effective. Solutions from the same vendor often have been around for a long time, and tend to focus on calls and email handling. UC-independent solutions, on the other hand, can react more quickly to customer needs and offer new functions such as bots / AI.
On-premise systems can provide you a more consistent performance since they are not dependent on internet connectivity or external service providers. This can lead to lower latency and fewer interruptions.
On-premise solutions offer you greater control over data security and compliance. Sensitive information stays within the organisation’s own infrastructure, reducing risks associated with third-party data breaches.
Your organisation can tailor the system to their specific needs without the limitations that may come with cloud-based solutions. This allows for a higher level of customisation to fit your unique business processes and requirements.
While the initial investment might be higher, on-premise solutions can have lower long-term costs by avoiding ongoing subscription fees. You also have more control over hardware and software upgrade schedules, potentially saving on operational expenses.
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
Unlock the potential of your contact centre with Damovo. We specialise in delivering seamless, end-to-end contact centre solutions tailored to your business needs.
We apply our many years of expertise in the planning and implementation of various contact centre solutions in a targeted and profitable way for you. We want to understand your individual requirements for a future CX solution and use them optimally in the solution-finding process.
A cloud contact centre solution is a web-based customer service platform hosted on the cloud, providing flexible, scalable, and cost-effective customer interaction capabilities. With a CCaaS solution, businesses can benefit from the advantages of the cloud without having to worry about the installation, maintenance, and operation.
To ensure the best possible customer service can be delivered, integrated third-party solutions let your agents easily involve back-office workers, use available data from several systems, and streamline customer service processes.
In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication.
Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.
Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premise, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.
Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.
Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.
We can now set up all call flows, simply by copy-pasting and dragging and dropping.
Damovo are big enough to take control of a complex task. But they’re not so big that we didn’t matter to them. They care that they deliver – which is so important.
Providing a positive, personalised guest experience is very important to us. The integration of mobile MiCollab Client Softphones has allowed us to go even further. Our staff can now view relevant guest information on every call, via every device – which means we can answer promptly, in the right language.
Achieving digital success for your business is about more than technology. It’s about challenging assumptions, developing skills, changing attitudes and constantly building for the future. It’s about people. It’s about strategy. For more than 50 years, our role has been to bring technology, people and strategy together to drive businesses forward.
Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.
Contact usImportant maintenance work on our service portal is scheduled for Sunday, 15th September from 8 am – 11 am CEST. This service will be temporarily unavailable. If you have any questions or concerns during this time, please contact our Call Centers.
