Contact Centre
Avaya Elite
The latest release of Avaya’s flagship contact centre solution
Elite lets you run a full-featured call center that handles inbound and outbound contacts, all managed with real-time and historical reporting insights. Call routing and agent desktop are built into the Avaya Aura core, eliminating the need for additional server infrastructure. Elite provides the agent interface in a state of the art UC client, the Workplaces application.
Reports and wallboards are provided within the CMS reporting engine. These reports can be customised to provide the insights that are essential for contact centre managers.
Your Benefits
Simple Architecture
Elite is built into the core of the Avaya Aura solution. All agents, call flows, announcements, skills and routing rules are built within Communication Manager. By leveraging the UC client as the agent desktop; all of the features are provided automatically to the agents. This includes presence, instant messaging, and advanced call controls.
Supports Remote Agents
By embedding agent functionality in the Workplace client, Elite supports remote workers simply and efficiently by leveraging the Avaya Aura stack. The Avaya SBCs allow for remote workers to leverage the Workplace client anywhere they have an internet connection. This allows for greater flexibility for staff and allows for a more modern workplace.
Easy User Adoption
The adoption of contact centre by users is simplified. With a user friendly and modern GUI, Workplaces makes Elite a simple process to train up staff that are moving from the back office to the contact centre. This makes it a case of just training agents in how to log in to their queues rather than having to learn a new system.
Proven Solution
Elite is the backbone of Avaya’s install base, it is deployed across numerous public and private industries globally. Damovo has supported customers worldwide that use Elite as their contact centre technology. Damovo has the skills to guide your journey with Elite; from initial scoping, through deployment and into ongoing support with innovation.
Our Offering
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
Our Offering
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
Who trusts us
Additional Offering
Contact Centre Consulting
We apply our many years of expertise in the planning and implementation of various contact centre solutions in a targeted and profitable way for you. We want to understand your individual requirements for a future CX solution and use them optimally in the solution-finding process.
Cloud Contact Centre Solutions
A cloud contact centre solution is a web-based customer service platform hosted on the cloud, providing flexible, scalable, and cost-effective customer interaction capabilities. With a CCaaS solution, businesses can benefit from the advantages of the cloud without having to worry about the installation, maintenance, and operation.
Contact Centre Integrations
To ensure the best possible customer service can be delivered, integrated third-party solutions let your agents easily involve back-office workers, use available data from several systems, and streamline customer service processes.
How we support you
Unlock the potential of your contact centre with Damovo. We specialise in delivering seamless, end-to-end contact centre solutions tailored to your business needs.
We begin by understanding your business needs and objectives, conducting thorough assessments to identify challenges and opportunities.
Our experts create tailored solutions, designing contact centre architectures and workflows that align with your goals and optimise efficiency.
We implement robust and secure solutions, ensuring seamless integration with your existing infrastructure while minimising disruption.
We provide ongoing support and maintenance to keep your contact centre running smoothly, monitoring performance and addressing issues proactively.
Continuously progressing, we analyse insights to refine strategies, enhance efficiency, and deliver superior customer experiences.
Driving innovation – for your future
In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication.
Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.
Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premises, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.
Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.
Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.
Who we are
Achieving digital success for your business is about more than technology. It’s about challenging assumptions, developing skills, changing attitudes and constantly building for the future. It’s about people. It’s about strategy. For more than 50 years, our role has been to bring technology, people and strategy together to drive businesses forward.
Let’s chat! We’re here to help.
Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.
