Contact Centre

Avaya Elite

The latest release of Avaya’s flagship contact centre solution

Elite lets you run a full-featured call center that handles inbound and outbound contacts, all managed with real-time and historical reporting insights. Call routing and agent desktop are built into the Avaya Aura core, eliminating the need for additional server infrastructure. Elite provides the agent interface in a state of the art UC client, the Workplaces application.
Reports and wallboards are provided within the CMS reporting engine. These reports can be customised to provide the insights that are essential for contact centre managers.

Your Benefits

Simple Architecture

Elite is built into the core of the Avaya Aura solution. All agents, call flows, announcements, skills and routing rules are built within Communication Manager. By leveraging the UC client as the agent desktop; all of the features are provided automatically to the agents. This includes presence, instant messaging, and advanced call controls.

Supports Remote Agents

By embedding agent functionality in the Workplace client, Elite supports remote workers simply and efficiently by leveraging the Avaya Aura stack. The Avaya SBCs allow for remote workers to leverage the Workplace client anywhere they have an internet connection. This allows for greater flexibility for staff and allows for a more modern workplace.

Easy User Adoption

The adoption of contact centre by users is simplified. With a user friendly and modern GUI, Workplaces makes Elite a simple process to train up staff that are moving from the back office to the contact centre. This makes it a case of just training agents in how to log in to their queues rather than having to learn a new system.

Proven Solution

Elite is the backbone of Avaya’s install base, it is deployed across numerous public and private industries globally. Damovo has supported customers worldwide that use Elite as their contact centre technology. Damovo has the skills to guide your journey with Elite; from initial scoping, through deployment and into ongoing support with innovation.

Who trusts us

How we support you

Unlock the potential of your contact centre with Damovo. We specialise in delivering seamless, end-to-end contact centre solutions tailored to your business needs.

1  Phase
Understand & Consult

We begin by understanding your business needs and objectives, conducting thorough assessments to identify challenges and opportunities.

2  Phase
Design

Our experts create tailored solutions, designing contact centre architectures and workflows that align with your goals and optimise efficiency.

3  Phase
Deploy

We implement robust and secure solutions, ensuring seamless integration with your existing infrastructure while minimising disruption.

4  Phase
Operate

We provide ongoing support and maintenance to keep your contact centre running smoothly, monitoring performance and addressing issues proactively.

5  Phase
Improve

Continuously progressing, we analyse insights to refine strategies, enhance efficiency, and deliver superior customer experiences.

Driving innovation – for your future

In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication.

Improve Connectivity
Unified Communications

Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.

We Communicate
Contact Centre

Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premises, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.

Connect Smarter, Grow Faster
Enterprise Networks

Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.

Beyond being compliant
Cybersecurity Solutions

Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.

2,600+
Customers
50+ Years
Experience
600+
Employees worldwide
150+ Countries
Supported

Achieving digital success for your business is about more than technology. It’s about challenging assumptions, developing skills, changing attitudes and constantly building for the future. It’s about people. It’s about strategy. For more than 50 years, our role has been to bring technology, people and strategy together to drive businesses forward.

Let’s chat! We’re here to help.

Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.