Contact Centre
Ready2Go CC Solution
Your Platform for Innovation
Stop letting technology and operations be a headache. Damovo’s Ready2Go CC solution, a contact centre platform based on Genesys, covers all of the functionalities businesses need most, streamlines processes and empowers your team with user-friendly tools. This frees them to focus on what matters most – delivering best in-class service and building lasting relationships with customers.
Think of it as a blueprint – it addresses essential requirements while offering the flexibility to scale and design your individual customer experience strategies.
Your Benefits
Faster Deployment & Lower Costs
The out-of-the-box blueprint approach with preconfigured features streamlines implementation, saving you time and money.
Focus on Customer Experience
Your team can dedicate more time and resources to what really matters – exceeding customer expectations and building stronger relationships.
Future-Proof Flexibility
Damovo’s Ready2Go CC solution offers a secure and scalable platform, allowing your business to adapt to changing customer demands and future industry trends.
Damovo’s Ready2Go CC solution: 4-phase roadmap
DISCOVERYAnalysis & roadmap for your perfect CC
We analyse your existing system and identify potential for optimisation. We work with you to define challenges, channels used and future goals. We then look at integration and monitoring options.
DESIGNTogether to the perfect Ready2Go CC
We analyse your current system and adapt the new solution exactly to your needs. Together we plan a smooth transition to Genesys. You also get access to a demo environment for a hands-on experience. This collaborative design process guarantees a smooth and efficient implementation.
BUILDEfficient implementation with Damovo
Damovo implements a scalable and flexible Genesys solution for you. We use best practices and data from previous projects for an optimal configuration. Detailed instructions and customised training for agents, supervisors and managers ensure a smooth start.
DELIVERYSecure go-live & optimal operation
Finally, we test and document your CC solution to ensure a smooth transition to live operation. During the critical transition phase and beyond, we accompany you with personalised support. Even after the go-live, we accompany you with continuous optimisation so that your CC solution grows with your company.
Our Offering
Cloud Contact Centre Solutions
A cloud contact centre solution is a web-based customer service platform hosted on the cloud, providing flexible, scalable, and cost-effective customer interaction capabilities. With a CCaaS solution, businesses can benefit from the advantages of the cloud without having to worry about the installation, maintenance, and operation.
Who trusts us
Additional Offering
Contact Centre Consulting
We apply our many years of expertise in the planning and implementation of various contact centre solutions in a targeted and profitable way for you. We want to understand your individual requirements for a future CX solution and use them optimally in the solution-finding process.
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
Contact Centre Integrations
To ensure the best possible customer service can be delivered, integrated third-party solutions let your agents easily involve back-office workers, use available data from several systems, and streamline customer service processes.
How we support you
Unlock the potential of your contact centre with Damovo. We specialise in delivering seamless, end-to-end contact centre solutions tailored to your business needs.
We begin by understanding your business needs and objectives, conducting thorough assessments to identify challenges and opportunities.
Our experts create tailored solutions, designing contact centre architectures and workflows that align with your goals and optimise efficiency.
We implement robust and secure solutions, ensuring seamless integration with your existing infrastructure while minimising disruption.
We provide ongoing support and maintenance to keep your contact centre running smoothly, monitoring performance and addressing issues proactively.
Continuously progressing, we analyse insights to refine strategies, enhance efficiency, and deliver superior customer experiences.
Driving innovation – for your future
In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication.
Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.
Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premises, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.
Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.
Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.
Who we are
Achieving digital success for your business is about more than technology. It’s about challenging assumptions, developing skills, changing attitudes and constantly building for the future. It’s about people. It’s about strategy. For more than 50 years, our role has been to bring technology, people and strategy together to drive businesses forward.
Let’s chat! We’re here to help.
Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.
