Contact Centre
Chat Bots & Voice Bots
AI Solutions for 24/7 Customer Service
Conversational AI in the form of chatbots and voicebots enables interaction and communication between people and technology – both in writing and verbally. The goal is to deliver faster, more efficient, and personalised customer interactions for better service. By automating routine enquiries and providing 24/7 support, intelligent solutions like chatbots and voicebots reduce waiting times, increase agent productivity, and improve overall customer satisfaction.
Your Benefits
24/7 Support
Chatbots and voicebots provide your customers with round-the-clock support, deliver instant responses, reduce waiting times, and increase customer satisfaction.
Seamless Cross-Channel Experiences
Chatbots and voicebots can be deployed seamlessly across various voice and digital channels – from phone and chat to social media. They ensure your customers receive consistent, high-quality support on every channel.
Personalised Interactions
AI-powered bots deliver tailored responses based on customer data, creating more individualised customer experiences with more effective answers.
Greater Efficiency
By automating routine enquiries, agents can focus on more complex tasks. This increases their productivity and reduces costs.
Easy Implementation
Our solutions can be easily integrated into existing systems (e.g. with an already installed contact centre), enabling straightforward support across channels.
Scalable Solutions
Easily handle high enquiry volumes without the need for additional resources, and ensure consistent service during peak times.
Chatbot and Voicebot Technologies for Contact Centres
Parloa AI AgentsAutomated Customer Service with Personal AI Agents
Virtual Assistant for Cisco Webex Contact CentreIntuitive Chatbot as a Self-Service Option
Genesys VoicebotsIntelligent Voice Assistants for Better Customer Service
The bots integrated into Genesys Cloud™ are natively embedded within the full range of Genesys’ AI platform, including web messaging and predictive engagement. They provide seamless customer experiences by understanding natural language and handling enquiries. Complex cases are forwarded to live agents with full context. Voicebot interactions can be personalised with easy access to customer and interaction data.
Who trusts us
Additional Offering
Contact Centre Consulting
We apply our many years of expertise in the planning and implementation of various contact centre solutions in a targeted and profitable way for you. We want to understand your individual requirements for a future CX solution and use them optimally in the solution-finding process.
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
On-Premise Contact Centre Solutions
With an on-premise contact centre solution, you install and operate all hardware and software in your own company. This gives you complete control over your customer data, the security of your systems, and the ability to customise to your specific needs.
Cloud Contact Centre Solutions
A cloud contact centre solution is a web-based customer service platform hosted on the cloud, providing flexible, scalable, and cost-effective customer interaction capabilities. With a CCaaS solution, businesses can benefit from the advantages of the cloud without having to worry about the installation, maintenance, and operation.
How we support you
Unlock the potential of your contact centre with Damovo. We specialise in delivering seamless, end-to-end contact centre solutions tailored to your business needs.
We begin by understanding your business needs and objectives, conducting thorough assessments to identify challenges and opportunities.
Our experts create tailored solutions, designing contact centre architectures and workflows that align with your goals and optimise efficiency.
We implement robust and secure solutions, ensuring seamless integration with your existing infrastructure while minimising disruption.
We provide ongoing support and maintenance to keep your contact centre running smoothly, monitoring performance and addressing issues proactively.
Continuously progressing, we analyse insights to refine strategies, enhance efficiency, and deliver superior customer experiences.
Driving innovation – for your future
In today’s world, digital transformation is the key to success. Actively shape your future with a partner for intelligent solutions. Optimise business processes and create strong customer loyalty with innovative products. Committed employees are the key to top performance. Discover the possibilities with us and promote an inspiring corporate culture through intelligent networking and innovative communication.
Your teams are working from home, on site and on the go. In this new world of work, we make sure secure, effective collaboration and communication is part of your business as usual.
Improve customer loyalty and satisfaction, and enable a unified experience across your contact channels with the latest contact centre technologies. Whether on-premises, in the cloud or hybrid, we will help you to be more efficient, increase sales, reduce costs, inspire your workforce and also maintain compliance.
Make your network infrastructure the backbone of your business and a platform for growth. Partner with Damovo to unlock all aspects of digital business potential, achieving increased scalability and flexibility, which in turn leads to enhanced collaboration and improved customer experience.
Cybersecurity is far more than being compliant – it must be part of your business strategy. With a comprehensive approach, we identify vulnerabilities and risks across technology, processes, and your workforce. This allows us to offer you recommendations for preventing or mitigating the specific risks you face, maximising your security posture.
Who we are
Achieving digital success for your business is about more than technology. It’s about challenging assumptions, developing skills, changing attitudes and constantly building for the future. It’s about people. It’s about strategy. For more than 50 years, our role has been to bring technology, people and strategy together to drive businesses forward.
Let’s chat! We’re here to help.
Do you have questions, ideas or would you like to talk about the requirements for a new project? We will listen to you and find solutions. Contact us today and let’s get started.
